{"id":19928,"date":"2022-10-29T15:01:32","date_gmt":"2022-10-29T15:01:32","guid":{"rendered":"https:\/\/jewelsbyares.com\/?page_id=19928"},"modified":"2026-06-03T09:24:29","modified_gmt":"2026-06-03T09:24:29","slug":"ruckgabe-und-erstattungspolitik","status":"publish","type":"page","link":"https:\/\/jewelsbyares.com\/de\/returns-refunds-policy\/","title":{"rendered":"R\u00fcckgabe- und Erstattungspolitik"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"19928\" class=\"elementor elementor-19928\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11dc902a elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"11dc902a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e49e0d3\" data-id=\"e49e0d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0509f2 elementor-widget elementor-widget-text-editor\" data-id=\"e0509f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Erstattungen und R\u00fccksendungen<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b669d2 elementor-widget elementor-widget-text-editor\" data-id=\"55b669d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>R\u00fcckgabepolitik<\/h2><p>Danke, dass Sie bei uns einkaufen. Wir sind sehr stolz auf die Qualit\u00e4t unseres Schmucks. Bitte lesen Sie unsere R\u00fcckgabebedingungen sorgf\u00e4ltig durch, bevor Sie eine R\u00fcckgabe einleiten.<\/p><p>Diese Politik gilt sowohl f\u00fcr defekte als auch f\u00fcr nicht defekte R\u00fccksendungen, vorbehaltlich der unten aufgef\u00fchrten Bedingungen.<\/p><h2>R\u00fcckgabefrist<\/h2><p>R\u00fccksendungen sind innerhalb von 14 Tagen nach best\u00e4tigter Lieferung m\u00f6glich.<\/p><p>Sie m\u00fcssen f\u00f6rderf\u00e4hig sein:<\/p><ul><li><p>Die Artikel m\u00fcssen innerhalb dieses 14-Tage-Fensters an uns zur\u00fcckgeschickt werden.<\/p><\/li><li><p>R\u00fccksendungen, die nach dieser Frist angefordert oder versandt werden, k\u00f6nnen nicht angenommen werden.<\/p><\/li><li><p>Sonderanfertigungen, personalisierte Artikel, Gravuren und Endverkaufsartikel sind von der R\u00fcckgabe, dem Umtausch oder der Stornierung aufgrund von Meinungs\u00e4nderungen ausgeschlossen, wie unten erl\u00e4utert.<\/p><\/li><\/ul><h2>G\u00fcltige Gr\u00fcnde f\u00fcr die R\u00fcckkehr<\/h2><p>R\u00fccksendungen werden nur in den folgenden F\u00e4llen akzeptiert:<\/p><ul><li><p>Der Artikel kommt besch\u00e4digt oder defekt an.<\/p><\/li><li><p>Der erhaltene Artikel ist falsch.<\/p><\/li><li><p>Der Kunde m\u00f6chte den Artikel aufgrund eines Meinungswechsels zur\u00fcckgeben, vorbehaltlich der nachstehenden R\u00fcckgabebedingungen und unter Ausschluss von Sonderanfertigungen, personalisierten Artikeln, Artikeln mit Gravur, Artikeln mit Hygienevorschriften und Artikeln aus dem Endverkauf.<\/p><\/li><\/ul><h2>Sinneswandel kehrt zur\u00fcck<\/h2><p>Wir akzeptieren R\u00fccksendungen bei Meinungs\u00e4nderungen innerhalb der 14-t\u00e4gigen R\u00fcckgabefrist nur f\u00fcr berechtigte Artikel.<\/p><p>Die folgenden Artikel k\u00f6nnen nicht mehr zur\u00fcckgegeben, umgetauscht oder storniert werden, sobald die Produktion begonnen hat:<\/p><ul><li><p>Auf Bestellung gefertigte Artikel<\/p><\/li><li><p>Benutzerdefinierte Artikel<\/p><\/li><li><p>Personalisierte Artikel<\/p><\/li><li><p>Gravierter Schmuck<\/p><\/li><li><p>Durchbohrte Ohrringe<\/p><\/li><li><p>Als Endverkauf gekennzeichnete Artikel<\/p><\/li><\/ul><p>Um f\u00fcr eine R\u00fcckerstattung wegen \u00c4nderung des Bewusstseins in Frage zu kommen:<\/p><ul><li><p>Der Artikel muss ungetragen, unbenutzt und in einwandfreiem Wiederverkaufszustand sein.<\/p><\/li><li><p>Alle Originalverpackungen, Etiketten und Zertifikate m\u00fcssen enthalten sein.<\/p><\/li><li><p>Die Artikel m\u00fcssen mit unserem Etikett versehen sein.<\/p><\/li><li><p>Der Kunde ist f\u00fcr die R\u00fccksendekosten verantwortlich.<\/p><\/li><li><p>Die urspr\u00fcnglichen Versandgeb\u00fchren werden nicht zur\u00fcckerstattet.<\/p><\/li><\/ul><h2>Auf Bestellung gefertigte Artikel<\/h2><p>Bestimmte Artikel werden auf der Grundlage der vom Kunden ausgew\u00e4hlten oder angegebenen Produktoptionen (Variationen) auf Bestellung handgefertigt, darunter:<\/p><ul><li><p>Armb\u00e4nder in verschiedenen L\u00e4ngen<\/p><\/li><li><p>Optionen f\u00fcr die Steingr\u00f6\u00dfe<\/p><\/li><li><p>String-Farboptionen<\/p><\/li><li><p>Alle anderen vom Kunden ausgew\u00e4hlten Produktoptionen (Variationen)<\/p><\/li><\/ul><p>Da diese Artikel speziell f\u00fcr den Kunden handgefertigt werden, sind alle auf Bestellung gefertigten K\u00e4ufe endg\u00fcltig und k\u00f6nnen nicht zur\u00fcckgegeben, umgetauscht oder storniert werden, sobald die Produktion begonnen hat.<\/p><p>Bitte vergewissern Sie sich, dass alle ausgew\u00e4hlten Optionen (Varianten) korrekt sind, bevor Sie Ihre Bestellung aufgeben, einschlie\u00dflich:<\/p><ul><li><p>Armb\u00e4nder in verschiedenen L\u00e4ngen<\/p><\/li><li><p>Optionen f\u00fcr die Steingr\u00f6\u00dfe<\/p><\/li><li><p>String-Farboptionen<\/p><\/li><li><p>Alle anderen Produktoptionen<\/p><\/li><\/ul><p>Wir sind nicht verantwortlich f\u00fcr falsche Ma\u00dfe, Steingr\u00f6\u00dfe, Farbe der Kette oder andere vom Kunden gew\u00e4hlte Produktoptionen (Variationen).<\/p><p>Diese Richtlinie hat keinen Einfluss auf Ihre gesetzlichen Rechte, wenn Ihr Artikel fehlerhaft, besch\u00e4digt, falsch oder nicht wie beschrieben ankommt. Wenn es ein Problem mit Ihrer Bestellung gibt, kontaktieren Sie uns bitte unter <a href=\"mailto:hello@jewelsbyares.com\">hello@jewelsbyares.com<\/a> so schnell wie m\u00f6glich, damit wir helfen k\u00f6nnen.<\/p><h2>R\u00fcckgabebedingungen<\/h2><p>Um f\u00fcr eine R\u00fcckgabe in Frage zu kommen, m\u00fcssen alle folgenden Bedingungen erf\u00fcllt sein:<\/p><ul><li><p>Der Schmuck muss ungetragen, unbenutzt und im Originalzustand sein und sich f\u00fcr den Wiederverkauf eignen.<\/p><\/li><li><p>Alle Originalverpackungen, Zertifikate, Anh\u00e4nger und Zubeh\u00f6rteile m\u00fcssen enthalten sein.<\/p><\/li><li><p>Die Artikel m\u00fcssen mit unserem Etikett versehen sein.<\/p><\/li><li><p>Die Versandgeb\u00fchren werden nicht erstattet.<\/p><\/li><li><p>Der Artikel darf nicht auf Bestellung angefertigt, individuell gestaltet, personalisiert, graviert, mit Hygieneauflagen versehen oder als Schlussverkauf gekennzeichnet sein.<\/p><\/li><\/ul><p>Aus Hygiene- und Sicherheitsgr\u00fcnden k\u00f6nnen gepiercte Ohrringe, einschlie\u00dflich Ohrstecker und Creolen, weder zur\u00fcckgegeben noch umgetauscht werden.<\/p><p>Wir bieten keinen direkten Umtausch an. Wenn genehmigt, werden R\u00fccksendungen nach den unten stehenden Optionen erstattet.<\/p><h2>Feste Bearbeitungsgeb\u00fchr f\u00fcr R\u00fccksendungen<\/h2><p>Da wir einen kostenlosen Hinversand anbieten, dessen Kosten wir \u00fcbernehmen, und da die zur\u00fcckgesandten Artikel besch\u00e4digt oder unbrauchbar verpackt sein k\u00f6nnen, wird f\u00fcr alle genehmigten R\u00fccksendungen eine feste Bearbeitungsgeb\u00fchr von 15 \u20ac erhoben.<\/p><p>Diese Geb\u00fchr gilt f\u00fcr:<\/p><ul><li><p>R\u00fcckkehr des Sinneswandels<\/p><\/li><li><p>Abgelehnte Sendungen, wenn der Grund f\u00fcr die R\u00fccksendung nicht auf einen Fehler unsererseits zur\u00fcckzuf\u00fchren ist<\/p><\/li><li><p>Abgelehnte Sendungen, bei denen nicht best\u00e4tigt ist, dass die Ware defekt ist<\/p><\/li><\/ul><p>Die Bearbeitungsgeb\u00fchr f\u00fcr die R\u00fccksendung wird vom Erstattungsbetrag abgezogen, bevor die Erstattung ausgestellt wird.<\/p><p>Diese Geb\u00fchr ist festgelegt und tr\u00e4gt zur Deckung der Kosten bei:<\/p><ul><li><p>Original-Versandkosten<\/p><\/li><li><p>Handhabung der R\u00fcckgabe<\/p><\/li><li><p>Inspektion<\/p><\/li><li><p>Verpackungsverlust<\/p><\/li><\/ul><h2>Erstattungsoptionen<\/h2><p>R\u00fcckerstattungen f\u00fcr R\u00fccksendungen aufgrund von Meinungs\u00e4nderungen k\u00f6nnen einer Wiedereinlagerungs- oder Bearbeitungsgeb\u00fchr unterliegen, wenn die Artikel nicht alle R\u00fcckgabebedingungen erf\u00fcllen.<\/p><h3>1. Erstattung auf Geschenkkarte<\/h3><ul><li><p>Wird innerhalb von 2-3 Werktagen nach Eingang und Genehmigung der R\u00fccksendung ausgestellt<\/p><\/li><li><p>Enth\u00e4lt 10% Bonuswert<\/p><\/li><li><p>G\u00fcltig f\u00fcr 12 Monate<\/p><\/li><li><p>Zustellung per E-Mail<\/p><\/li><\/ul><h3>2. R\u00fcckerstattung an die urspr\u00fcngliche Zahlungsmethode<\/h3><ul><li><p>Bearbeitung innerhalb von 7-10 Arbeitstagen nach Genehmigung<\/p><\/li><li><p>Die Banken k\u00f6nnen bis zu 3 zus\u00e4tzliche Tage ben\u00f6tigen, um die Erstattung zu ber\u00fccksichtigen.<\/p><\/li><li><p>Nach der Ausstellung erhalten Sie eine E-Mail-Best\u00e4tigung.<\/p><\/li><\/ul><h2>Besch\u00e4digte oder mangelhafte Artikel<\/h2><p>Wenn Ihr Schmuckst\u00fcck besch\u00e4digt oder defekt ankommt, m\u00fcssen Sie uns so schnell wie m\u00f6glich nach der Lieferung mit eindeutigen Beweisen, wie zum Beispiel Fotos, kontaktieren.<\/p><p>Wir werden den Fall pr\u00fcfen und eine angemessene L\u00f6sung im Einklang mit dieser Richtlinie anbieten. Unser Team wird entscheiden, ob ein Ersatz, eine Reparatur, eine Erstattung oder eine andere L\u00f6sung angemessen ist.<\/p><p>Sonderanfertigungen, personalisierte Artikel, Gravuren, Artikel mit Hygienevorschriften und Artikel aus dem Schlussverkauf bleiben versichert, wenn sie ankommen:<\/p><ul><li><p>Fehlerhaft<\/p><\/li><li><p>Besch\u00e4digte<\/p><\/li><li><p>Falsch<\/p><\/li><li><p>Nicht wie beschrieben<\/p><\/li><\/ul><h2>Lieferverz\u00f6gerungen<\/h2><p>Bitte beachten Sie, dass Lieferverz\u00f6gerungen, die durch die Transportunternehmen verursacht werden, au\u00dferhalb unserer Kontrolle liegen.<\/p><p>Wir gew\u00e4hren keine R\u00fcckerstattungen oder Stornierungen aufgrund von Lieferverz\u00f6gerungen, da die Lieferzeiten nicht garantiert werden k\u00f6nnen, sobald eine Bestellung versandt wurde.<\/p><h2>Misslungene Zustellung und verweigerte Sendungen<\/h2><p>Wenn ein Kunde eine falsche oder unvollst\u00e4ndige Lieferadresse angibt und das Paket wegen erfolgloser Zustellung an uns zur\u00fcckgeschickt wird, behalten wir uns das Recht vor, f\u00fcr die erneute Versendung der Bestellung eine Geb\u00fchr von 15 \u20ac zu berechnen.<\/p><p>Wenn ein Kunde die Lieferung einer Bestellung aus Gr\u00fcnden verweigert, die wir nicht zu verantworten haben, wird die Sendung nur dann als R\u00fccksendung behandelt, wenn der Artikel im Rahmen dieser Richtlinie zur R\u00fccksendung berechtigt ist. In solchen F\u00e4llen wird eine Liefergeb\u00fchr von 15 \u20ac von der R\u00fcckerstattung abgezogen oder vor der R\u00fccksendung berechnet.<\/p><p>Wenn ein auf Bestellung angefertigter, kundenspezifischer, personalisierter, gravierter, hygienisch eingeschr\u00e4nkter oder im Endverkauf befindlicher Artikel abgelehnt oder an uns zur\u00fcckgeschickt wird, weil der Kunde sich weigert, eine falsche Adresse angibt oder die Lieferung ohne unser Verschulden fehlschl\u00e4gt, kann die Bestellung nicht r\u00fcckerstattet werden, wenn sich die Meinung \u00e4ndert.<\/p><h2>Zustelladresse Verantwortung<\/h2><p>Die Kunden sind daf\u00fcr verantwortlich, dass alle an der Kasse angegebenen Versandinformationen korrekt und vollst\u00e4ndig sind.<\/p><p>Wir haften nicht f\u00fcr Lieferprobleme, Versp\u00e4tungen, Verluste oder fehlgeschlagene Lieferungen, die sich daraus ergeben:<\/p><ul><li><p>Falsche Adressangaben des Kunden<\/p><\/li><li><p>Unvollst\u00e4ndige Adressangaben des Kunden<\/p><\/li><li><p>Vom Kunden \u00fcbermittelte fehlende Adressdaten<\/p><\/li><\/ul><p>Unsere Versandetiketten werden automatisch auf der Grundlage der an der Kasse eingegebenen Informationen erstellt, und wir sind nicht in der Lage, jede Adresse manuell auf ihre Richtigkeit oder Vollst\u00e4ndigkeit zu \u00fcberpr\u00fcfen.<\/p><h2>Nicht r\u00fcckgabef\u00e4hige Artikel<\/h2><p>Die folgenden Artikel k\u00f6nnen nicht zur\u00fcckgegeben, umgetauscht oder erstattet werden, wenn Sie Ihre Meinung \u00e4ndern:<\/p><ul><li><p>Auf Bestellung gefertigte Artikel, einschlie\u00dflich Armb\u00e4nder, die auf die L\u00e4nge des Armbands, die Gr\u00f6\u00dfe des Handgelenks, die Gr\u00f6\u00dfe des Steins, die Farbe der Schnur oder andere vom Kunden gew\u00e4hlte Produktoptionen zugeschnitten sind<\/p><\/li><li><p>Individuell gestalteter oder gravierter Schmuck<\/p><\/li><li><p>Personalisierter Schmuck<\/p><\/li><li><p>Durchbohrte Ohrringe, einschlie\u00dflich Ohrstecker und Creolen, aus hygienischen Gr\u00fcnden<\/p><\/li><li><p>Als Endverkauf gekennzeichnete Artikel<\/p><\/li><li><p>Artikel, die nach Ablauf der 14-t\u00e4gigen R\u00fcckgabefrist zur\u00fcckgegeben werden<\/p><\/li><li><p>Artikel ohne Originaletiketten oder -verpackung<\/p><\/li><li><p>Artikel, die Anzeichen von Verschlei\u00df, Besch\u00e4digung oder Ver\u00e4nderung aufweisen, die vor der R\u00fcckgabe nicht gemeldet wurden<\/p><\/li><\/ul><p>R\u00fccksendungen, die diese Kriterien nicht erf\u00fcllen, werden abgelehnt und nicht zur\u00fcckerstattet.<\/p><p>Dies beeintr\u00e4chtigt nicht Ihre gesetzlichen Rechte, wenn ein Artikel fehlerhaft, besch\u00e4digt, falsch oder nicht wie beschrieben ankommt.<\/p><h2>Kosten der R\u00fcckgabe<\/h2><p>Die R\u00fccksendekosten und die damit verbundenen Geb\u00fchren werden wie folgt gehandhabt:<\/p><ul><li><p>Die Kosten f\u00fcr die R\u00fccksendung liegen in der Verantwortung des Kunden.<\/p><\/li><li><p>Z\u00f6lle, Einfuhrsteuern und R\u00fccksendegeb\u00fchren werden nicht erstattet.<\/p><\/li><li><p>Ein Versandnachweis und eine g\u00fcltige Tracking-Nummer sind erforderlich.<\/p><\/li><li><p>Wir sind nicht verantwortlich f\u00fcr verlorene oder versp\u00e4tete R\u00fccksendungen.<\/p><\/li><\/ul><h2>Bearbeitungszeiten<\/h2><p>R\u00fccksendungen werden innerhalb von 10 Arbeitstagen nach Eingang in unserem Lager bearbeitet.<\/p><p>Sie werden benachrichtigt, sobald Ihre R\u00fcckerstattung oder Ihr Geschenkgutschein ausgestellt worden ist.<\/p><h2>Kontaktieren Sie Uns<\/h2><p>F\u00fcr R\u00fccksendeanfragen oder Hilfestellung kontaktieren Sie uns bitte unter:<\/p><p><a href=\"mailto:hello@jewelsbyares.com\">hello@jewelsbyares.com<\/a><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-944c7c0 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"944c7c0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1626a31\" data-id=\"1626a31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for delivery issues, delays, losses, or unsuccessful deliveries resulting from: Incorrect address information submitted by the customer Incomplete address information submitted by the customer Missing address information submitted by the customer Our shipping labels are generated automatically based on the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19928","page","type-page","status-publish","hentry","post-no-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Refunds policy - Jewels By Ares<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jewelsbyares.com\/de\/ruckgabe-und-erstattungspolitik\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; Refunds policy - Jewels By Ares\" \/>\n<meta property=\"og:description\" content=\"Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for delivery issues, delays, losses, or unsuccessful deliveries resulting from: Incorrect address information submitted by the customer Incomplete address information submitted by the customer Missing address information submitted by the customer Our shipping labels are generated automatically based on the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jewelsbyares.com\/de\/ruckgabe-und-erstattungspolitik\/\" \/>\n<meta property=\"og:site_name\" content=\"Jewels By Ares\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Jewels-by-ARES\/100087400417623\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-03T09:24:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"6\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\",\"name\":\"Returns & Refunds policy - Jewels By Ares\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#website\"},\"datePublished\":\"2022-10-29T15:01:32+00:00\",\"dateModified\":\"2026-06-03T09:24:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Solid Gold Jewelry\",\"item\":\"https:\\\/\\\/jewelsbyares.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns &#038; Refunds policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#website\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/\",\"name\":\"Jewels By Ares\",\"description\":\"Solid Gold Jewelry\",\"publisher\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/jewelsbyares.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#organization\",\"name\":\"Jewels By Ares\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Untitled-design-2023-08-01T183835.567.png\",\"contentUrl\":\"https:\\\/\\\/jewelsbyares.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Untitled-design-2023-08-01T183835.567.png\",\"width\":120,\"height\":40,\"caption\":\"Jewels By Ares\"},\"image\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/Jewels-by-ARES\\\/100087400417623\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"R\u00fcckgabe- und Erstattungsbedingungen - Jewels By Ares","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jewelsbyares.com\/de\/ruckgabe-und-erstattungspolitik\/","og_locale":"de_DE","og_type":"article","og_title":"Returns & Refunds policy - Jewels By Ares","og_description":"Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. 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