{"id":19928,"date":"2022-10-29T15:01:32","date_gmt":"2022-10-29T15:01:32","guid":{"rendered":"https:\/\/jewelsbyares.com\/?page_id=19928"},"modified":"2026-06-03T09:24:29","modified_gmt":"2026-06-03T09:24:29","slug":"retours-politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/jewelsbyares.com\/fr\/returns-refunds-policy\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"19928\" class=\"elementor elementor-19928\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11dc902a elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"11dc902a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e49e0d3\" data-id=\"e49e0d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0509f2 elementor-widget elementor-widget-text-editor\" data-id=\"e0509f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Remboursements et retours<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b669d2 elementor-widget elementor-widget-text-editor\" data-id=\"55b669d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Politique de retour<\/h2><p>Merci d'avoir fait vos achats chez nous. Nous sommes tr\u00e8s fiers de la qualit\u00e9 de nos bijoux. Veuillez lire attentivement notre politique de retour avant d'effectuer un retour.<\/p><p>Cette politique s'applique aux retours de produits d\u00e9fectueux et non d\u00e9fectueux, sous r\u00e9serve des conditions \u00e9nonc\u00e9es ci-dessous.<\/p><h2>P\u00e9riode de retour<\/h2><p>Les retours sont accept\u00e9s dans les 14 jours suivant la livraison confirm\u00e9e.<\/p><p>Pour \u00eatre \u00e9ligible :<\/p><ul><li><p>Les articles doivent nous \u00eatre renvoy\u00e9s dans ce d\u00e9lai de 14 jours.<\/p><\/li><li><p>Les retours demand\u00e9s ou exp\u00e9di\u00e9s apr\u00e8s cette p\u00e9riode ne seront pas accept\u00e9s.<\/p><\/li><li><p>Les articles fabriqu\u00e9s sur commande, sur mesure, personnalis\u00e9s, grav\u00e9s et en vente finale ne peuvent \u00eatre retourn\u00e9s, \u00e9chang\u00e9s ou annul\u00e9s pour cause de changement d'avis, comme expliqu\u00e9 ci-dessous.<\/p><\/li><\/ul><h2>Motifs valables de retour<\/h2><p>Les retours ne sont accept\u00e9s que dans les cas suivants :<\/p><ul><li><p>L'article arrive endommag\u00e9 ou d\u00e9fectueux.<\/p><\/li><li><p>L'article re\u00e7u est incorrect.<\/p><\/li><li><p>Le client souhaite retourner l'article pour cause de changement d'avis, sous r\u00e9serve des conditions de retour ci-dessous et \u00e0 l'exclusion des articles fabriqu\u00e9s sur commande, sur mesure, personnalis\u00e9s, grav\u00e9s, soumis \u00e0 des restrictions d'hygi\u00e8ne et en vente finale.<\/p><\/li><\/ul><h2>Retour du changement d'avis<\/h2><p>Nous acceptons les retours pour les demandes de changement d'avis pendant la p\u00e9riode de retour de 14 jours uniquement pour les articles \u00e9ligibles.<\/p><p>Les articles suivants ne peuvent faire l'objet d'un retour, d'un \u00e9change ou d'une annulation en cas de changement d'avis, une fois que la production a commenc\u00e9 :<\/p><ul><li><p>Articles sur commande<\/p><\/li><li><p>Articles personnalis\u00e9s<\/p><\/li><li><p>Articles personnalis\u00e9s<\/p><\/li><li><p>Bijoux grav\u00e9s<\/p><\/li><li><p>Boucles d'oreilles perc\u00e9es<\/p><\/li><li><p>Articles en vente finale<\/p><\/li><\/ul><p>Pour b\u00e9n\u00e9ficier d'un retour pour changement d'avis :<\/p><ul><li><p>L'article doit \u00eatre non port\u00e9, non utilis\u00e9 et en parfait \u00e9tat de revente.<\/p><\/li><li><p>L'emballage d'origine, les \u00e9tiquettes et les certificats doivent \u00eatre inclus.<\/p><\/li><li><p>Les articles doivent porter notre \u00e9tiquette.<\/p><\/li><li><p>Les frais de retour sont \u00e0 la charge du client.<\/p><\/li><li><p>Les frais d'exp\u00e9dition initiaux ne sont pas remboursables.<\/p><\/li><\/ul><h2>Articles sur commande<\/h2><p>Certains articles sont fabriqu\u00e9s \u00e0 la main sur commande en fonction des options de produit (variations) s\u00e9lectionn\u00e9es ou fournies par le client :<\/p><ul><li><p>Options de longueur de bracelet<\/p><\/li><li><p>Options de taille de pierre<\/p><\/li><li><p>Options de couleur des cordes<\/p><\/li><li><p>Toute autre option de produit personnalis\u00e9 (variations) s\u00e9lectionn\u00e9e par le client<\/p><\/li><\/ul><p>Ces articles \u00e9tant fabriqu\u00e9s \u00e0 la main sp\u00e9cifiquement pour le client, tous les achats sur commande sont des ventes finales et ne peuvent \u00eatre retourn\u00e9s, \u00e9chang\u00e9s ou annul\u00e9s une fois que la production a commenc\u00e9.<\/p><p>Veuillez vous assurer que toutes les options s\u00e9lectionn\u00e9es (variations) sont correctes avant de passer votre commande :<\/p><ul><li><p>Options de longueur de bracelet<\/p><\/li><li><p>Options de taille de pierre<\/p><\/li><li><p>Options de couleur des cordes<\/p><\/li><li><p>Toute autre option de produit<\/p><\/li><\/ul><p>Nous ne sommes pas responsables des mesures incorrectes, de la taille des pierres, de la couleur du cordon ou d'autres options (variations) choisies par le client.<\/p><p>Cette politique n'affecte pas vos droits l\u00e9gaux si votre article arrive d\u00e9fectueux, endommag\u00e9, incorrect ou non conforme \u00e0 la description. En cas de probl\u00e8me avec votre commande, veuillez nous contacter \u00e0 l'adresse suivante <a href=\"mailto:hello@jewelsbyares.com\">hello@jewelsbyares.com<\/a> le plus rapidement possible afin que nous puissions vous aider.<\/p><h2>Conditions de retour<\/h2><p>Pour pouvoir b\u00e9n\u00e9ficier d'un retour, toutes les conditions suivantes doivent \u00eatre remplies :<\/p><ul><li><p>Les bijoux doivent \u00eatre non port\u00e9s, non utilis\u00e9s et dans leur \u00e9tat d'origine, propre \u00e0 la revente.<\/p><\/li><li><p>L'emballage d'origine, les certificats, les \u00e9tiquettes et les accessoires doivent \u00eatre inclus.<\/p><\/li><li><p>Les articles doivent porter notre \u00e9tiquette.<\/p><\/li><li><p>Les frais d'exp\u00e9dition ne sont pas remboursables.<\/p><\/li><li><p>L'article ne doit pas \u00eatre fabriqu\u00e9 sur commande, sur mesure, personnalis\u00e9, grav\u00e9, soumis \u00e0 des restrictions d'hygi\u00e8ne ou porter la mention \"vente finale\".<\/p><\/li><\/ul><p>Pour des raisons d'hygi\u00e8ne et de s\u00e9curit\u00e9, les boucles d'oreilles perc\u00e9es, y compris les clous et les anneaux, ne peuvent \u00eatre ni reprises ni \u00e9chang\u00e9es.<\/p><p>Nous n'offrons pas d'\u00e9changes directs. S'ils sont approuv\u00e9s, les retours sont rembours\u00e9s selon les options ci-dessous.<\/p><h2>Frais fixes de traitement des retours<\/h2><p>\u00c9tant donn\u00e9 que les frais d'exp\u00e9dition sont gratuits et que les articles retourn\u00e9s peuvent \u00eatre endommag\u00e9s ou rendus inutilisables, tous les retours approuv\u00e9s sont soumis \u00e0 des frais de traitement fixes de 15 euros.<\/p><p>Cette redevance s'applique \u00e0 :<\/p><ul><li><p>Retour \u00e0 l'\u00e9tat d'esprit<\/p><\/li><li><p>les envois refus\u00e9s lorsque la raison du retour n'est pas due \u00e0 une erreur de notre part<\/p><\/li><li><p>Envois refus\u00e9s lorsque l'article n'est pas confirm\u00e9 comme \u00e9tant d\u00e9fectueux<\/p><\/li><\/ul><p>Les frais de traitement du retour seront d\u00e9duits du montant du remboursement avant que celui-ci ne soit effectu\u00e9.<\/p><p>Cette redevance est fixe et permet de couvrir les frais suivants<\/p><ul><li><p>Frais d'exp\u00e9dition initiaux<\/p><\/li><li><p>Traitement des retours<\/p><\/li><li><p>L'inspection<\/p><\/li><li><p>Perte d'emballage<\/p><\/li><\/ul><h2>Options de remboursement<\/h2><p>Les remboursements des retours pour changement d'avis peuvent faire l'objet d'une remise en stock ou d'une \u00e9valuation des frais de manutention si les articles ne remplissent pas toutes les conditions de retour.<\/p><h3>1. Remboursement sur carte-cadeau<\/h3><ul><li><p>D\u00e9livr\u00e9e dans les 2 \u00e0 3 jours ouvrables suivant la r\u00e9ception et l'approbation du retour.<\/p><\/li><li><p>Inclut la valeur bonus 10%<\/p><\/li><li><p>Valable pour 12 mois<\/p><\/li><li><p>Livr\u00e9 par courrier \u00e9lectronique<\/p><\/li><\/ul><h3>2. Remboursement au mode de paiement initial<\/h3><ul><li><p>Traitement dans les 7 \u00e0 10 jours ouvrables suivant l'approbation<\/p><\/li><li><p>Les banques peuvent prendre jusqu'\u00e0 3 jours suppl\u00e9mentaires pour refl\u00e9ter le remboursement.<\/p><\/li><li><p>Vous recevrez un courrier \u00e9lectronique de confirmation une fois la demande \u00e9mise<\/p><\/li><\/ul><h2>Articles endommag\u00e9s ou d\u00e9fectueux<\/h2><p>Si votre bijou arrive endommag\u00e9 ou d\u00e9fectueux, vous devez nous contacter d\u00e8s que possible apr\u00e8s la livraison avec des preuves claires, telles que des photos.<\/p><p>Nous examinerons le cas et proposerons une solution appropri\u00e9e conform\u00e9ment \u00e0 cette politique. Notre \u00e9quipe d\u00e9terminera si un remplacement, une r\u00e9paration, un remboursement ou une autre solution est appropri\u00e9.<\/p><p>Les articles fabriqu\u00e9s sur commande, sur mesure, personnalis\u00e9s, grav\u00e9s, soumis \u00e0 des restrictions d'hygi\u00e8ne et en vente finale restent couverts s'ils arrivent :<\/p><ul><li><p>D\u00e9faut<\/p><\/li><li><p>Endommag\u00e9<\/p><\/li><li><p>Incorrect<\/p><\/li><li><p>Non conforme \u00e0 la description<\/p><\/li><\/ul><h2>Retards de livraison<\/h2><p>Veuillez noter que les retards de livraison caus\u00e9s par les transporteurs sont ind\u00e9pendants de notre volont\u00e9.<\/p><p>Nous n'effectuons pas de remboursement ou d'annulation pour cause de retard de livraison, car les d\u00e9lais d'acheminement ne sont pas garantis une fois que la commande a \u00e9t\u00e9 exp\u00e9di\u00e9e.<\/p><h2>\u00c9chec de la livraison et envois refus\u00e9s<\/h2><p>Si un client fournit une adresse de livraison incorrecte ou incompl\u00e8te et que le colis nous est retourn\u00e9 en raison d'un \u00e9chec de livraison, nous nous r\u00e9servons le droit de facturer des frais de r\u00e9exp\u00e9dition de 15 euros pour r\u00e9exp\u00e9dier la commande.<\/p><p>Si un client refuse la livraison d'une commande pour des raisons qui ne nous sont pas imputables, l'envoi sera trait\u00e9 comme un retour uniquement si l'article peut \u00eatre retourn\u00e9 en vertu de la pr\u00e9sente politique. Dans ce cas, des frais de livraison de 15 euros seront d\u00e9duits du remboursement ou factur\u00e9s avant toute r\u00e9exp\u00e9dition.<\/p><p>Si un article fabriqu\u00e9 sur commande, sur mesure, personnalis\u00e9, grav\u00e9, soumis \u00e0 des restrictions d'hygi\u00e8ne ou en vente finale est refus\u00e9 ou nous est retourn\u00e9 en raison d'un refus du client, d'une adresse incorrecte ou d'un \u00e9chec de la livraison dont nous ne sommes pas responsables, la commande ne pourra pas faire l'objet d'un remboursement au titre du changement d'avis.<\/p><h2>Adresse de livraison Responsabilit\u00e9<\/h2><p>Il incombe aux clients de s'assurer que toutes les informations relatives \u00e0 l'exp\u00e9dition fournies lors du paiement sont exactes et compl\u00e8tes.<\/p><p>Nous ne sommes pas responsables des probl\u00e8mes de livraison, des retards, des pertes ou des livraisons infructueuses r\u00e9sultant de :<\/p><ul><li><p>Adresse erron\u00e9e communiqu\u00e9e par le client<\/p><\/li><li><p>Informations incompl\u00e8tes sur l'adresse fournies par le client<\/p><\/li><li><p>Informations manquantes sur l'adresse communiqu\u00e9e par le client<\/p><\/li><\/ul><p>Nos \u00e9tiquettes d'exp\u00e9dition sont g\u00e9n\u00e9r\u00e9es automatiquement sur la base des informations saisies lors de la commande, et nous ne sommes pas en mesure de v\u00e9rifier manuellement l'exactitude ou l'exhaustivit\u00e9 de chaque adresse.<\/p><h2>Articles non retournables<\/h2><p>Les articles suivants ne peuvent \u00eatre retourn\u00e9s, \u00e9chang\u00e9s ou rembours\u00e9s en cas de changement d'avis :<\/p><ul><li><p>Articles fabriqu\u00e9s sur commande, y compris les bracelets faits \u00e0 la main en fonction de la longueur du bracelet, de la taille du poignet, de la taille de la pierre, de la couleur du cordon ou d'autres options de produit s\u00e9lectionn\u00e9es par le client.<\/p><\/li><li><p>Bijoux personnalis\u00e9s ou grav\u00e9s<\/p><\/li><li><p>Bijoux personnalis\u00e9s<\/p><\/li><li><p>Boucles d'oreilles perc\u00e9es, y compris les clous et les anneaux, pour des raisons d'hygi\u00e8ne<\/p><\/li><li><p>Articles en vente finale<\/p><\/li><li><p>Articles retourn\u00e9s apr\u00e8s la p\u00e9riode de retour de 14 jours<\/p><\/li><li><p>Articles sans \u00e9tiquette ou emballage d'origine<\/p><\/li><li><p>Les articles pr\u00e9sentant des signes d'usure, des dommages ou des alt\u00e9rations n'ont pas \u00e9t\u00e9 signal\u00e9s avant le retour.<\/p><\/li><\/ul><p>Les retours qui ne r\u00e9pondent pas \u00e0 ces crit\u00e8res seront rejet\u00e9s et ne seront pas rembours\u00e9s.<\/p><p>Cela n'affecte pas vos droits l\u00e9gaux si un article arrive d\u00e9fectueux, endommag\u00e9, incorrect ou non conforme \u00e0 la description.<\/p><h2>Co\u00fbts de retour<\/h2><p>Les frais de retour et les frais connexes sont trait\u00e9s comme suit :<\/p><ul><li><p>Les frais de retour sont \u00e0 la charge du client.<\/p><\/li><li><p>Les droits de douane, les taxes \u00e0 l'importation et les frais de retour ne sont pas remboursables.<\/p><\/li><li><p>Une preuve d'exp\u00e9dition et un num\u00e9ro de suivi valide sont requis.<\/p><\/li><li><p>Nous ne sommes pas responsables des retours perdus ou retard\u00e9s.<\/p><\/li><\/ul><h2>D\u00e9lais de traitement<\/h2><p>Les retours sont trait\u00e9s dans les 10 jours ouvrables suivant l'arriv\u00e9e dans notre entrep\u00f4t.<\/p><p>Vous serez inform\u00e9(e) de l'\u00e9mission de votre remboursement ou de votre carte-cadeau.<\/p><h2>Nous contacter<\/h2><p>Pour toute demande de retour ou d'assistance, veuillez nous contacter \u00e0 l'adresse suivante :<\/p><p><a href=\"mailto:hello@jewelsbyares.com\">hello@jewelsbyares.com<\/a><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-944c7c0 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"944c7c0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1626a31\" data-id=\"1626a31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for delivery issues, delays, losses, or unsuccessful deliveries resulting from: Incorrect address information submitted by the customer Incomplete address information submitted by the customer Missing address information submitted by the customer Our shipping labels are generated automatically based on the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19928","page","type-page","status-publish","hentry","post-no-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Refunds policy - Jewels By Ares<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jewelsbyares.com\/fr\/retours-politique-de-remboursement\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; Refunds policy - Jewels By Ares\" \/>\n<meta property=\"og:description\" content=\"Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for delivery issues, delays, losses, or unsuccessful deliveries resulting from: Incorrect address information submitted by the customer Incomplete address information submitted by the customer Missing address information submitted by the customer Our shipping labels are generated automatically based on the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jewelsbyares.com\/fr\/retours-politique-de-remboursement\/\" \/>\n<meta property=\"og:site_name\" content=\"Jewels By Ares\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Jewels-by-ARES\/100087400417623\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-03T09:24:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\",\"name\":\"Returns & Refunds policy - Jewels By Ares\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#website\"},\"datePublished\":\"2022-10-29T15:01:32+00:00\",\"dateModified\":\"2026-06-03T09:24:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Solid Gold Jewelry\",\"item\":\"https:\\\/\\\/jewelsbyares.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns &#038; Refunds policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#website\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/\",\"name\":\"Jewels By Ares\",\"description\":\"Solid Gold Jewelry\",\"publisher\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/jewelsbyares.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#organization\",\"name\":\"Jewels By Ares\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Untitled-design-2023-08-01T183835.567.png\",\"contentUrl\":\"https:\\\/\\\/jewelsbyares.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Untitled-design-2023-08-01T183835.567.png\",\"width\":120,\"height\":40,\"caption\":\"Jewels By Ares\"},\"image\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/Jewels-by-ARES\\\/100087400417623\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politique de retour et de remboursement - Jewels By Ares","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jewelsbyares.com\/fr\/retours-politique-de-remboursement\/","og_locale":"fr_FR","og_type":"article","og_title":"Returns & Refunds policy - Jewels By Ares","og_description":"Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. 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