{"id":19928,"date":"2022-10-29T15:01:32","date_gmt":"2022-10-29T15:01:32","guid":{"rendered":"https:\/\/jewelsbyares.com\/?page_id=19928"},"modified":"2026-06-03T09:24:29","modified_gmt":"2026-06-03T09:24:29","slug":"politica-di-restituzione-e-rimborso","status":"publish","type":"page","link":"https:\/\/jewelsbyares.com\/it\/returns-refunds-policy\/","title":{"rendered":"Politica di restituzione e rimborso"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"19928\" class=\"elementor elementor-19928\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11dc902a elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"11dc902a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e49e0d3\" data-id=\"e49e0d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0509f2 elementor-widget elementor-widget-text-editor\" data-id=\"e0509f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Rimborsi e restituzioni<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b669d2 elementor-widget elementor-widget-text-editor\" data-id=\"55b669d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Politica di restituzione<\/h2><p>Grazie per aver acquistato da noi. Siamo molto orgogliosi della qualit\u00e0 dei nostri gioielli. Vi preghiamo di leggere attentamente la nostra politica di restituzione prima di avviare un reso.<\/p><p>Questa politica si applica sia ai resi difettosi che a quelli non difettosi, nel rispetto delle condizioni descritte di seguito.<\/p><h2>Periodo di ritorno<\/h2><p>Si accettano resi entro 14 giorni dalla data di consegna confermata.<\/p><p>Per essere idonei:<\/p><ul><li><p>Gli articoli devono essere rispediti entro questo periodo di 14 giorni.<\/p><\/li><li><p>I resi richiesti o spediti dopo questo periodo non saranno accettati.<\/p><\/li><li><p>Gli articoli realizzati su ordinazione, su misura, personalizzati, incisi e in saldo definitivo non possono essere restituiti, sostituiti o annullati per semplice ripensamento, come spiegato di seguito.<\/p><\/li><\/ul><h2>Motivi validi per la restituzione<\/h2><p>I resi sono accettati solo nei seguenti casi:<\/p><ul><li><p>L'articolo arriva danneggiato o difettoso.<\/p><\/li><li><p>L'articolo ricevuto non \u00e8 quello giusto.<\/p><\/li><li><p>Il cliente desidera restituire l'articolo per ripensamento, nel rispetto delle condizioni di reso riportate di seguito ed esclusi gli articoli realizzati su ordinazione, su misura, personalizzati, incisi, soggetti a restrizioni igieniche e in saldo definitivo.<\/p><\/li><\/ul><h2>Il ritorno di Change of Mind<\/h2><p>Accettiamo resi per ripensamenti entro il termine di 14 giorni solo per gli articoli idonei.<\/p><p>Una volta avviata la produzione, i seguenti articoli non possono essere restituiti, sostituiti o annullati per ripensamento:<\/p><ul><li><p>Articoli su ordinazione<\/p><\/li><li><p>Articoli personalizzati<\/p><\/li><li><p>Articoli personalizzati<\/p><\/li><li><p>Gioielli incisi<\/p><\/li><li><p>Orecchini a buco<\/p><\/li><li><p>Articoli contrassegnati come \"Vendita definitiva\"<\/p><\/li><\/ul><p>Per poter beneficiare di un reso per ripensamento:<\/p><ul><li><p>L'articolo deve essere nuovo, mai indossato e in perfette condizioni per la rivendita.<\/p><\/li><li><p>Devono essere inclusi tutti gli imballaggi originali, le etichette e i certificati.<\/p><\/li><li><p>Gli articoli devono avere la nostra etichetta attaccata.<\/p><\/li><li><p>Le spese di spedizione per la restituzione sono a carico del cliente.<\/p><\/li><li><p>Le spese di spedizione originali non sono rimborsabili.<\/p><\/li><\/ul><h2>Articoli su ordinazione<\/h2><p>Alcuni articoli sono realizzati a mano su ordinazione in base alle opzioni (varianti) selezionate o fornite dal cliente, tra cui:<\/p><ul><li><p>Opzioni di lunghezza del bracciale<\/p><\/li><li><p>Opzioni relative alle dimensioni delle pietre<\/p><\/li><li><p>Opzioni di colore delle corde<\/p><\/li><li><p>Eventuali altre opzioni personalizzate del prodotto (varianti) selezionate dal cliente<\/p><\/li><\/ul><p>Poich\u00e9 questi articoli sono realizzati a mano appositamente per il cliente, tutti gli acquisti su ordinazione sono definitivi e non possono essere restituiti, sostituiti o annullati una volta avviata la produzione.<\/p><p>Assicurati che tutte le opzioni selezionate (varianti) siano corrette prima di effettuare l'ordine, tra cui:<\/p><ul><li><p>Opzioni di lunghezza del bracciale<\/p><\/li><li><p>Opzioni relative alle dimensioni delle pietre<\/p><\/li><li><p>Opzioni di colore delle corde<\/p><\/li><li><p>Altre opzioni di prodotto<\/p><\/li><\/ul><p>Non ci assumiamo alcuna responsabilit\u00e0 per eventuali errori relativi alle misure, alle dimensioni delle pietre, al colore del filo o ad altre opzioni del prodotto (varianti) scelte dal cliente.<\/p><p>La presente politica non pregiudica i tuoi diritti legali nel caso in cui l'articolo ti venga consegnato difettoso, danneggiato, errato o non conforme alla descrizione. In caso di problemi con il tuo ordine, ti preghiamo di contattarci all'indirizzo <a href=\"mailto:hello@jewelsbyares.com\">hello@jewelsbyares.com<\/a> il prima possibile, cos\u00ec potremo aiutarti.<\/p><h2>Condizioni di restituzione<\/h2><p>Per avere diritto alla restituzione, devono essere soddisfatte tutte le seguenti condizioni:<\/p><ul><li><p>I gioielli devono essere nuovi, mai indossati e nelle condizioni originali, idonei alla rivendita.<\/p><\/li><li><p>Devono essere inclusi tutti gli imballaggi originali, i certificati, le etichette e gli accessori.<\/p><\/li><li><p>Gli articoli devono avere la nostra etichetta attaccata.<\/p><\/li><li><p>Le spese di spedizione non sono rimborsabili.<\/p><\/li><li><p>L'articolo non deve essere realizzato su ordinazione, su misura, personalizzato, inciso, soggetto a restrizioni igieniche o contrassegnato come \"Vendita definitiva\".<\/p><\/li><\/ul><p>Per motivi di igiene e sicurezza, gli orecchini a buco, compresi quelli a bottone e a cerchio, non possono essere restituiti n\u00e9 sostituiti.<\/p><p>Non offriamo cambi diretti. Se approvati, i resi vengono rimborsati secondo le opzioni indicate di seguito.<\/p><h2>Commissione fissa di gestione<\/h2><p>Poich\u00e9 offriamo la spedizione gratuita per gli invii in uscita, il cui costo \u00e8 a nostro carico, e poich\u00e9 gli articoli restituiti potrebbero presentare imballaggi danneggiati o inutilizzabili, tutti i resi approvati sono soggetti a una commissione fissa di gestione pari a 15 \u20ac.<\/p><p>Questa tariffa si applica a:<\/p><ul><li><p>Resi per ripensamento<\/p><\/li><li><p>Spedizioni rifiutate il cui motivo di restituzione non \u00e8 imputabile a un nostro errore<\/p><\/li><li><p>Spedizioni rifiutate nei casi in cui non sia stato accertato che l'articolo sia difettoso<\/p><\/li><\/ul><p>Le spese di gestione del reso saranno detratte dall'importo del rimborso prima che questo venga effettuato.<\/p><p>Questa quota \u00e8 fissa e contribuisce a coprire:<\/p><ul><li><p>Costo di spedizione originale<\/p><\/li><li><p>Gestione dei resi<\/p><\/li><li><p>Ispezione<\/p><\/li><li><p>Perdita dell'imballaggio<\/p><\/li><\/ul><h2>Opzioni di rimborso<\/h2><p>I rimborsi per i resi per cambio di idea possono essere soggetti a una valutazione di rifornimento o di gestione se gli articoli non soddisfano tutte le condizioni di restituzione.<\/p><h3>1. Rimborso su carta regalo<\/h3><ul><li><p>L'accredito verr\u00e0 effettuato entro 2-3 giorni lavorativi dal ricevimento e dall'approvazione del reso<\/p><\/li><li><p>Include il valore aggiuntivo 10%<\/p><\/li><li><p>Valido per 12 mesi<\/p><\/li><li><p>Inviato via e-mail<\/p><\/li><\/ul><h3>2. Rimborso al metodo di pagamento originale<\/h3><ul><li><p>Elaborazione entro 7\u201310 giorni lavorativi dall'approvazione<\/p><\/li><li><p>Le banche potrebbero impiegare fino a 3 giorni in pi\u00f9 per accreditare il rimborso<\/p><\/li><li><p>Riceverete un'e-mail di conferma una volta emessi<\/p><\/li><\/ul><h2>Articoli danneggiati o difettosi<\/h2><p>Se i tuoi gioielli dovessero arrivare danneggiati o difettosi, ti preghiamo di contattarci il prima possibile dopo la consegna, fornendo prove evidenti, come ad esempio delle foto.<\/p><p>Esamineremo il caso e proporremo una soluzione adeguata in linea con la presente politica. Il nostro team valuter\u00e0 se sia opportuno procedere alla sostituzione, alla riparazione, al rimborso o ad altra soluzione.<\/p><p>Gli articoli su ordinazione, personalizzati, con incisione, soggetti a restrizioni igieniche e in vendita definitiva rimangono coperti dalla garanzia se vengono consegnati:<\/p><ul><li><p>Difettoso<\/p><\/li><li><p>Danneggiato<\/p><\/li><li><p>Errato<\/p><\/li><li><p>Non corrisponde alla descrizione<\/p><\/li><\/ul><h2>Ritardi nella consegna<\/h2><p>Si prega di tenere presente che eventuali ritardi nella consegna dovuti ai corrieri esulano dal nostro controllo.<\/p><p>Non effettuiamo rimborsi n\u00e9 accettiamo cancellazioni a causa di ritardi nella consegna, poich\u00e9 i tempi di transito non sono garantiti una volta che l'ordine \u00e8 stato spedito.<\/p><h2>Mancata consegna e spedizioni rifiutate<\/h2><p>Se un cliente fornisce un indirizzo di spedizione errato o incompleto e il pacco ci viene restituito a causa di una consegna non andata a buon fine, ci riserviamo il diritto di addebitare una commissione di rispedizione pari a 15 \u20ac per inviare nuovamente l'ordine.<\/p><p>Se un cliente rifiuta la consegna di un ordine per motivi non imputabili a noi, la spedizione sar\u00e0 considerata un reso solo se l'articolo \u00e8 idoneo al reso ai sensi della presente politica. In tali casi, verr\u00e0 detratto dal rimborso un costo di spedizione pari a 15 \u20ac oppure tale importo verr\u00e0 addebitato prima di qualsiasi nuova spedizione.<\/p><p>Se un articolo realizzato su misura, personalizzato, inciso, soggetto a restrizioni igieniche o in saldo definitivo viene rifiutato o restituito a causa di un rifiuto da parte del cliente, di un indirizzo errato o di una mancata consegna non imputabile a noi, l'ordine non potr\u00e0 beneficiare del rimborso per ripensamento.<\/p><h2>Responsabilit\u00e0 dell'indirizzo di consegna<\/h2><p>I clienti sono tenuti ad assicurarsi che tutte le informazioni di spedizione fornite al momento del pagamento siano corrette e complete.<\/p><p>Non ci assumiamo alcuna responsabilit\u00e0 per problemi di consegna, ritardi, smarrimenti o mancate consegne dovuti a:<\/p><ul><li><p>Dati di indirizzo errati forniti dal cliente<\/p><\/li><li><p>Dati di indirizzo incompleti forniti dal cliente<\/p><\/li><li><p>Mancano i dati relativi all'indirizzo forniti dal cliente<\/p><\/li><\/ul><p>Le nostre etichette di spedizione vengono generate automaticamente in base alle informazioni inserite al momento del checkout e non siamo in grado di verificare manualmente l'accuratezza o la completezza di ogni indirizzo.<\/p><h2>Articoli non restituibili<\/h2><p>I seguenti articoli non possono essere restituiti, sostituiti o rimborsati in caso di ripensamento:<\/p><ul><li><p>Articoli realizzati su ordinazione, compresi i braccialetti realizzati a mano in base alla lunghezza desiderata, alla misura del polso, alle dimensioni delle pietre, al colore del filo o ad altre opzioni di prodotto scelte dal cliente<\/p><\/li><li><p>Gioielli personalizzati o incisi<\/p><\/li><li><p>Gioielli personalizzati<\/p><\/li><li><p>Orecchini a buco, compresi quelli a bottone e a cerchio, per motivi igienici<\/p><\/li><li><p>Articoli contrassegnati come \"Vendita definitiva\"<\/p><\/li><li><p>Articoli restituiti dopo il periodo di restituzione di 14 giorni<\/p><\/li><li><p>Articoli senza etichette o imballaggi originali<\/p><\/li><li><p>Articoli che presentano segni di usura, danni o alterazioni non segnalati prima del reso<\/p><\/li><\/ul><p>I resi che non soddisfano questi criteri saranno respinti e non saranno rimborsati.<\/p><p>Ci\u00f2 non pregiudica i tuoi diritti legali nel caso in cui un articolo arrivi difettoso, danneggiato, errato o non conforme alla descrizione.<\/p><h2>Costi di ritorno<\/h2><p>Le spese di spedizione per la restituzione e i relativi costi aggiuntivi vengono gestiti come segue:<\/p><ul><li><p>Le spese di spedizione per la restituzione sono a carico del cliente.<\/p><\/li><li><p>I dazi doganali, le tasse di importazione e le spese relative alla restituzione non sono rimborsabili.<\/p><\/li><li><p>Sono richiesti la prova di spedizione e un numero di tracciamento valido.<\/p><\/li><li><p>Non ci assumiamo alcuna responsabilit\u00e0 per spedizioni di reso smarrite o in ritardo.<\/p><\/li><\/ul><h2>Tempi di elaborazione<\/h2><p>I resi vengono gestiti entro 10 giorni lavorativi dall'arrivo presso il nostro magazzino.<\/p><p>Riceverai una notifica non appena il rimborso o la carta regalo saranno stati emessi.<\/p><h2>Contatto<\/h2><p>Per domande relative ai resi o per assistenza, vi preghiamo di contattarci all'indirizzo:<\/p><p><a href=\"mailto:hello@jewelsbyares.com\">hello@jewelsbyares.com<\/a><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-944c7c0 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"944c7c0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1626a31\" data-id=\"1626a31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for delivery issues, delays, losses, or unsuccessful deliveries resulting from: Incorrect address information submitted by the customer Incomplete address information submitted by the customer Missing address information submitted by the customer Our shipping labels are generated automatically based on the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19928","page","type-page","status-publish","hentry","post-no-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Refunds policy - Jewels By Ares<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jewelsbyares.com\/it\/politica-di-restituzione-e-rimborso\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; Refunds policy - Jewels By Ares\" \/>\n<meta property=\"og:description\" content=\"Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for delivery issues, delays, losses, or unsuccessful deliveries resulting from: Incorrect address information submitted by the customer Incomplete address information submitted by the customer Missing address information submitted by the customer Our shipping labels are generated automatically based on the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jewelsbyares.com\/it\/politica-di-restituzione-e-rimborso\/\" \/>\n<meta property=\"og:site_name\" content=\"Jewels By Ares\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Jewels-by-ARES\/100087400417623\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-03T09:24:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\",\"name\":\"Returns & Refunds policy - Jewels By Ares\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#website\"},\"datePublished\":\"2022-10-29T15:01:32+00:00\",\"dateModified\":\"2026-06-03T09:24:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/#breadcrumb\"},\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Solid Gold Jewelry\",\"item\":\"https:\\\/\\\/jewelsbyares.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns &#038; Refunds policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#website\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/\",\"name\":\"Jewels By Ares\",\"description\":\"Solid Gold Jewelry\",\"publisher\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/jewelsbyares.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"it-IT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#organization\",\"name\":\"Jewels By Ares\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Untitled-design-2023-08-01T183835.567.png\",\"contentUrl\":\"https:\\\/\\\/jewelsbyares.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Untitled-design-2023-08-01T183835.567.png\",\"width\":120,\"height\":40,\"caption\":\"Jewels By Ares\"},\"image\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/Jewels-by-ARES\\\/100087400417623\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politica di restituzione e rimborso - Jewels By Ares","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jewelsbyares.com\/it\/politica-di-restituzione-e-rimborso\/","og_locale":"it_IT","og_type":"article","og_title":"Returns & Refunds policy - Jewels By Ares","og_description":"Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. 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