{"id":19928,"date":"2022-10-29T15:01:32","date_gmt":"2022-10-29T15:01:32","guid":{"rendered":"https:\/\/jewelsbyares.com\/?page_id=19928"},"modified":"2026-06-03T09:24:29","modified_gmt":"2026-06-03T09:24:29","slug":"retourneringen-restitutiebeleid","status":"publish","type":"page","link":"https:\/\/jewelsbyares.com\/nl\/returns-refunds-policy\/","title":{"rendered":"Beleid voor retourneren en terugbetalen"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"19928\" class=\"elementor elementor-19928\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11dc902a elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"11dc902a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e49e0d3\" data-id=\"e49e0d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0509f2 elementor-widget elementor-widget-text-editor\" data-id=\"e0509f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Restituties en retourzendingen<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b669d2 elementor-widget elementor-widget-text-editor\" data-id=\"55b669d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Retourbeleid<\/h2><p>Bedankt voor het winkelen bij ons. We zijn erg trots op de kwaliteit van onze sieraden. Lees ons retourbeleid zorgvuldig door voordat u een retourzending initieert.<\/p><p>Dit beleid is van toepassing op zowel defecte als niet-defecte retourzendingen, onder de hieronder beschreven voorwaarden.<\/p><h2>Terugkeerperiode<\/h2><p>Retourzendingen worden geaccepteerd binnen 14 dagen na bevestiging van de levering.<\/p><p>Om in aanmerking te komen:<\/p><ul><li><p>Artikelen moeten binnen deze periode van 14 dagen naar ons worden teruggestuurd.<\/p><\/li><li><p>Retourzendingen die na deze periode worden aangevraagd of verzonden, worden niet geaccepteerd.<\/p><\/li><li><p>Op bestelling gemaakte, aangepaste, gepersonaliseerde, gegraveerde en uitverkoopartikelen komen niet in aanmerking voor retournering, omruiling of annulering bij verandering van gedachten, zoals hieronder wordt uitgelegd.<\/p><\/li><\/ul><h2>Geldige redenen voor terugkeer<\/h2><p>Retourzendingen worden alleen geaccepteerd in de volgende gevallen:<\/p><ul><li><p>Het artikel beschadigd of defect aankomt.<\/p><\/li><li><p>Het ontvangen artikel is onjuist.<\/p><\/li><li><p>De klant wil het artikel retourneren omdat hij van gedachten is veranderd, met inachtneming van de onderstaande retourvoorwaarden en met uitzondering van op maat gemaakte, gepersonaliseerde, gegraveerde, hygi\u00ebnisch beperkte en uitverkoopartikelen.<\/p><\/li><\/ul><h2>Verandering van gedachten keert terug<\/h2><p>We accepteren alleen retourzendingen voor verzoeken om verandering van mening binnen de retourperiode van 14 dagen voor in aanmerking komende artikelen.<\/p><p>De volgende artikelen kunnen niet worden geretourneerd, geruild of geannuleerd nadat de productie is gestart:<\/p><ul><li><p>Op bestelling gemaakte artikelen<\/p><\/li><li><p>Aangepaste items<\/p><\/li><li><p>Gepersonaliseerde artikelen<\/p><\/li><li><p>Gegraveerde sieraden<\/p><\/li><li><p>Oorbellen met gaatjes<\/p><\/li><li><p>Items gemarkeerd als Uitverkoop<\/p><\/li><\/ul><p>Om in aanmerking te komen voor een teruggave bij verandering van gedachten:<\/p><ul><li><p>Het artikel moet ongedragen, ongebruikt en in perfecte staat voor doorverkoop zijn.<\/p><\/li><li><p>Alle originele verpakkingen, labels en certificaten moeten worden meegeleverd.<\/p><\/li><li><p>De artikelen moeten voorzien zijn van ons label.<\/p><\/li><li><p>De klant is verantwoordelijk voor de retourverzendkosten.<\/p><\/li><li><p>De oorspronkelijke verzendkosten worden niet gerestitueerd.<\/p><\/li><\/ul><h2>Bestelartikelen<\/h2><p>Bepaalde artikelen worden op bestelling met de hand gemaakt op basis van de door de klant geselecteerde of opgegeven productopties (variaties), waaronder:<\/p><ul><li><p>Armbandlengte opties<\/p><\/li><li><p>Opties steenformaat<\/p><\/li><li><p>Opties voor snaarkleuren<\/p><\/li><li><p>Alle andere aangepaste productopties (variaties) geselecteerd door de klant<\/p><\/li><\/ul><p>Omdat deze artikelen speciaal voor de klant met de hand worden gemaakt, zijn alle op bestelling gemaakte aankopen definitief en kunnen ze niet worden geretourneerd, geruild of geannuleerd zodra de productie is gestart.<\/p><p>Controleer of alle geselecteerde opties (variaties) correct zijn voordat je je bestelling plaatst, inclusief:<\/p><ul><li><p>Armbandlengte opties<\/p><\/li><li><p>Opties steenformaat<\/p><\/li><li><p>Opties voor snaarkleuren<\/p><\/li><li><p>Alle andere productopties<\/p><\/li><\/ul><p>We zijn niet verantwoordelijk voor onjuiste afmetingen, steengrootte, snaarkleur of andere productopties (variaties) gekozen door de klant.<\/p><p>Dit beleid heeft geen invloed op je wettelijke rechten als je artikel defect, beschadigd, onjuist of niet zoals beschreven aankomt. Als er een probleem is met je bestelling, neem dan contact met ons op via <a href=\"mailto:hello@jewelsbyares.com\">hello@jewelsbyares.com<\/a> zo snel mogelijk zodat we kunnen helpen.<\/p><h2>Terugkeervoorwaarden<\/h2><p>Om in aanmerking te komen voor een teruggave, moet aan alle onderstaande voorwaarden worden voldaan:<\/p><ul><li><p>Sieraden moeten ongedragen, ongebruikt en in originele staat zijn, geschikt voor doorverkoop.<\/p><\/li><li><p>Alle originele verpakkingen, certificaten, labels en accessoires moeten worden meegeleverd.<\/p><\/li><li><p>De artikelen moeten voorzien zijn van ons label.<\/p><\/li><li><p>Verzendkosten worden niet gerestitueerd.<\/p><\/li><li><p>Het artikel mag niet op bestelling zijn gemaakt, op maat gemaakt, gepersonaliseerd, gegraveerd, hygi\u00ebnisch beperkt of gemarkeerd als Final Sale.<\/p><\/li><\/ul><p>Om hygi\u00ebnische en veiligheidsredenen kunnen oorbellen met gaatjes, inclusief studs en hoepels, niet worden geretourneerd of geruild.<\/p><p>We bieden geen directe omruilingen aan. Als de retourzending wordt goedgekeurd, wordt deze terugbetaald volgens de onderstaande opties.<\/p><h2>Vaste kosten voor retourzending<\/h2><p>Omdat we gratis verzending aanbieden, wat een kost is die door ons wordt gedekt, en omdat geretourneerde artikelen kunnen resulteren in beschadigde of onbruikbare verpakkingen, zijn alle goedgekeurde retourzendingen onderhevig aan vaste retourverwerkingskosten van \u20ac15,-.<\/p><p>Deze vergoeding geldt voor:<\/p><ul><li><p>Verandering van gedachten<\/p><\/li><li><p>Geweigerde zendingen waarbij de reden voor retournering niet te wijten is aan een fout van onze kant<\/p><\/li><li><p>Geweigerde zendingen waarbij niet is bevestigd dat het artikel defect is<\/p><\/li><\/ul><p>De verwerkingskosten voor het retourneren worden van het restitutiebedrag afgetrokken voordat de restitutie wordt uitgegeven.<\/p><p>Deze vergoeding is vast en dekt de kosten:<\/p><ul><li><p>Oorspronkelijke verzendkosten<\/p><\/li><li><p>Retourzending<\/p><\/li><li><p>Inspectie<\/p><\/li><li><p>Verpakkingsverlies<\/p><\/li><\/ul><h2>Terugbetalingsopties<\/h2><p>Restituties voor retourzendingen die van gedachten veranderen, kunnen onderhevig zijn aan een herstockerings- of verwerkingsbeoordeling als de artikelen niet aan alle retourvoorwaarden voldoen.<\/p><h3>1. Restitutie naar cadeaubon<\/h3><ul><li><p>Uitgegeven binnen 2-3 werkdagen nadat de retourzending is ontvangen en goedgekeurd<\/p><\/li><li><p>Inclusief 10% bonuswaarde<\/p><\/li><li><p>Geldig voor 12 maanden<\/p><\/li><li><p>Geleverd via e-mail<\/p><\/li><\/ul><h3>2. Terugbetaling naar oorspronkelijke betaalmethode<\/h3><ul><li><p>Verwerkt binnen 7-10 werkdagen na goedkeuring<\/p><\/li><li><p>Banken kunnen er tot 3 dagen over doen om de terugbetaling te verwerken.<\/p><\/li><li><p>Je ontvangt een e-mailbevestiging zodra deze is uitgegeven<\/p><\/li><\/ul><h2>Beschadigde of defecte artikelen<\/h2><p>Als je sieraad beschadigd of defect aankomt, moet je zo snel mogelijk na levering contact met ons opnemen met duidelijk bewijs, zoals foto's.<\/p><p>We bekijken het geval en bieden een passende oplossing in overeenstemming met dit beleid. Ons team zal bepalen of vervanging, reparatie, terugbetaling of een andere oplossing passend is.<\/p><p>Op bestelling gemaakte, aangepaste, gepersonaliseerde, gegraveerde, hygi\u00ebnisch beperkte en uitverkoopartikelen blijven gedekt als ze aankomen:<\/p><ul><li><p>Defect<\/p><\/li><li><p>Beschadigd<\/p><\/li><li><p>Onjuist<\/p><\/li><li><p>Niet zoals beschreven<\/p><\/li><\/ul><h2>Vertragingen bij levering<\/h2><p>Houd er rekening mee dat we geen controle hebben over vertragingen in de levering door transportbedrijven.<\/p><p>We geven geen terugbetalingen of annuleringen als gevolg van late levering, omdat transittijden niet kunnen worden gegarandeerd zodra een bestelling is verzonden.<\/p><h2>Mislukte levering &amp; geweigerde zendingen<\/h2><p>Als een klant een onjuist of onvolledig verzendadres opgeeft en het pakket wordt naar ons geretourneerd omdat de levering niet is gelukt, behouden we ons het recht voor om \u20ac 15 in rekening te brengen voor het opnieuw verzenden van de bestelling.<\/p><p>Als een klant de levering van een bestelling weigert om redenen die niet aan ons te wijten zijn, wordt de zending alleen als retourzending behandeld als het artikel volgens dit beleid in aanmerking komt voor retournering. In dergelijke gevallen worden \u20ac 15 verzendkosten in mindering gebracht op het terug te betalen bedrag of in rekening gebracht voordat de zending opnieuw wordt verzonden.<\/p><p>Als een op bestelling gemaakt, op maat gemaakt, gepersonaliseerd, gegraveerd, hygi\u00ebnisch beperkt of uitverkoopartikel wordt geweigerd of aan ons wordt geretourneerd vanwege weigering van de klant, onjuist adres of mislukte levering die niet door ons is veroorzaakt, komt de bestelling niet in aanmerking voor een restitutie bij verandering van mening.<\/p><h2>Verantwoordelijk afleveradres<\/h2><p>Klanten zijn er verantwoordelijk voor dat alle verzendgegevens die bij het afrekenen worden verstrekt, juist en volledig zijn.<\/p><p>Wij zijn niet aansprakelijk voor leveringsproblemen, vertragingen, verliezen of mislukte leveringen als gevolg van:<\/p><ul><li><p>Onjuiste adresgegevens van de klant<\/p><\/li><li><p>Onvolledige adresinformatie verstrekt door de klant<\/p><\/li><li><p>Ontbrekende adresgegevens van de klant<\/p><\/li><\/ul><p>Onze verzendetiketten worden automatisch gegenereerd op basis van de informatie die is ingevoerd bij het afrekenen en we kunnen niet handmatig de juistheid of volledigheid van elk adres controleren.<\/p><h2>Niet-retourneerbare artikelen<\/h2><p>De volgende artikelen kunnen niet worden geretourneerd, geruild of gerestitueerd als je van gedachten verandert:<\/p><ul><li><p>Op bestelling gemaakte artikelen, waaronder armbanden die met de hand worden gemaakt volgens de lengte van de armband, de grootte van de pols, de grootte van de steen, de kleur van het koord of andere productopties die de klant heeft geselecteerd.<\/p><\/li><li><p>Op maat gemaakte of gegraveerde sieraden<\/p><\/li><li><p>Gepersonaliseerde sieraden<\/p><\/li><li><p>Oorbellen met gaatjes, inclusief studs en hoepels, om hygi\u00ebnische redenen<\/p><\/li><li><p>Items gemarkeerd als Uitverkoop<\/p><\/li><li><p>Artikelen die worden geretourneerd na de retourperiode van 14 dagen<\/p><\/li><li><p>Artikelen zonder originele labels of verpakking<\/p><\/li><li><p>Artikelen die tekenen van slijtage, schade of wijziging vertonen die niet gemeld zijn voor retourzending<\/p><\/li><\/ul><p>Retourzendingen die niet aan deze criteria voldoen, worden geweigerd en niet gerestitueerd.<\/p><p>Dit heeft geen invloed op je wettelijke rechten als een artikel defect, beschadigd, onjuist of niet zoals beschreven aankomt.<\/p><h2>Retourkosten<\/h2><p>Retourverzendkosten en gerelateerde kosten worden als volgt behandeld:<\/p><ul><li><p>Retourverzendkosten zijn voor rekening van de klant.<\/p><\/li><li><p>Douanerechten, invoerbelastingen en retourgerelateerde kosten worden niet gerestitueerd.<\/p><\/li><li><p>Bewijs van verzending en een geldig trackingnummer zijn vereist.<\/p><\/li><li><p>Wij zijn niet verantwoordelijk voor zoekgeraakte of vertraagde retourzendingen.<\/p><\/li><\/ul><h2>Verwerkingstijden<\/h2><p>Retourzendingen worden binnen 10 werkdagen na aankomst in ons magazijn verwerkt.<\/p><p>Je ontvangt bericht zodra je restitutie of cadeaubon is uitgegeven.<\/p><h2>Neem contact met ons op<\/h2><p>Neem voor vragen over retourzendingen of hulp contact met ons op:<\/p><p><a href=\"mailto:hello@jewelsbyares.com\">hello@jewelsbyares.com<\/a><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-944c7c0 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"944c7c0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1626a31\" data-id=\"1626a31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for delivery issues, delays, losses, or unsuccessful deliveries resulting from: Incorrect address information submitted by the customer Incomplete address information submitted by the customer Missing address information submitted by the customer Our shipping labels are generated automatically based on the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19928","page","type-page","status-publish","hentry","post-no-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Refunds policy - Jewels By Ares<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jewelsbyares.com\/nl\/retourneringen-restitutiebeleid\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; Refunds policy - Jewels By Ares\" \/>\n<meta property=\"og:description\" content=\"Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for delivery issues, delays, losses, or unsuccessful deliveries resulting from: Incorrect address information submitted by the customer Incomplete address information submitted by the customer Missing address information submitted by the customer Our shipping labels are generated automatically based on the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jewelsbyares.com\/nl\/retourneringen-restitutiebeleid\/\" \/>\n<meta property=\"og:site_name\" content=\"Jewels By Ares\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Jewels-by-ARES\/100087400417623\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-03T09:24:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\",\"name\":\"Returns & Refunds policy - Jewels By Ares\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#website\"},\"datePublished\":\"2022-10-29T15:01:32+00:00\",\"dateModified\":\"2026-06-03T09:24:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Solid Gold Jewelry\",\"item\":\"https:\\\/\\\/jewelsbyares.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns &#038; Refunds policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#website\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/\",\"name\":\"Jewels By Ares\",\"description\":\"Solid Gold Jewelry\",\"publisher\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/jewelsbyares.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#organization\",\"name\":\"Jewels By Ares\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Untitled-design-2023-08-01T183835.567.png\",\"contentUrl\":\"https:\\\/\\\/jewelsbyares.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Untitled-design-2023-08-01T183835.567.png\",\"width\":120,\"height\":40,\"caption\":\"Jewels By Ares\"},\"image\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/Jewels-by-ARES\\\/100087400417623\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Beleid voor retourneren en terugbetalen - Jewels By Ares","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jewelsbyares.com\/nl\/retourneringen-restitutiebeleid\/","og_locale":"nl_NL","og_type":"article","og_title":"Returns & Refunds policy - Jewels By Ares","og_description":"Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for delivery issues, delays, losses, or unsuccessful deliveries resulting from: Incorrect address information submitted by the customer Incomplete address information submitted by the customer Missing address information submitted by the customer Our shipping labels are generated automatically based on the [&hellip;]","og_url":"https:\/\/jewelsbyares.com\/nl\/retourneringen-restitutiebeleid\/","og_site_name":"Jewels By Ares","article_publisher":"https:\/\/www.facebook.com\/people\/Jewels-by-ARES\/100087400417623\/","article_modified_time":"2026-06-03T09:24:29+00:00","twitter_card":"summary_large_image","twitter_misc":{"Geschatte leestijd":"6 minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/jewelsbyares.com\/returns-refunds-policy\/","url":"https:\/\/jewelsbyares.com\/returns-refunds-policy\/","name":"Beleid voor retourneren en terugbetalen - Jewels By Ares","isPartOf":{"@id":"https:\/\/jewelsbyares.com\/#website"},"datePublished":"2022-10-29T15:01:32+00:00","dateModified":"2026-06-03T09:24:29+00:00","breadcrumb":{"@id":"https:\/\/jewelsbyares.com\/returns-refunds-policy\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/jewelsbyares.com\/returns-refunds-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/jewelsbyares.com\/returns-refunds-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Solid Gold Jewelry","item":"https:\/\/jewelsbyares.com\/"},{"@type":"ListItem","position":2,"name":"Returns &#038; Refunds policy"}]},{"@type":"WebSite","@id":"https:\/\/jewelsbyares.com\/#website","url":"https:\/\/jewelsbyares.com\/","name":"Juwelen van Ares","description":"Massief Gouden Juwelen","publisher":{"@id":"https:\/\/jewelsbyares.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/jewelsbyares.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/jewelsbyares.com\/#organization","name":"Juwelen van Ares","url":"https:\/\/jewelsbyares.com\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/jewelsbyares.com\/#\/schema\/logo\/image\/","url":"https:\/\/jewelsbyares.com\/wp-content\/uploads\/2023\/08\/Untitled-design-2023-08-01T183835.567.png","contentUrl":"https:\/\/jewelsbyares.com\/wp-content\/uploads\/2023\/08\/Untitled-design-2023-08-01T183835.567.png","width":120,"height":40,"caption":"Jewels By Ares"},"image":{"@id":"https:\/\/jewelsbyares.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/Jewels-by-ARES\/100087400417623\/"]}]}},"_links":{"self":[{"href":"https:\/\/jewelsbyares.com\/nl\/wp-json\/wp\/v2\/pages\/19928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jewelsbyares.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jewelsbyares.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jewelsbyares.com\/nl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/jewelsbyares.com\/nl\/wp-json\/wp\/v2\/comments?post=19928"}],"version-history":[{"count":58,"href":"https:\/\/jewelsbyares.com\/nl\/wp-json\/wp\/v2\/pages\/19928\/revisions"}],"predecessor-version":[{"id":29338,"href":"https:\/\/jewelsbyares.com\/nl\/wp-json\/wp\/v2\/pages\/19928\/revisions\/29338"}],"wp:attachment":[{"href":"https:\/\/jewelsbyares.com\/nl\/wp-json\/wp\/v2\/media?parent=19928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}