{"id":19928,"date":"2022-10-29T15:01:32","date_gmt":"2022-10-29T15:01:32","guid":{"rendered":"https:\/\/jewelsbyares.com\/?page_id=19928"},"modified":"2026-04-20T07:35:24","modified_gmt":"2026-04-20T07:35:24","slug":"polityka-zwrotow-i-refundacji","status":"publish","type":"page","link":"https:\/\/jewelsbyares.com\/pl\/returns-refunds-policy\/","title":{"rendered":"Polityka zwrot\u00f3w i refundacji"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"19928\" class=\"elementor elementor-19928\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11dc902a elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"11dc902a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e49e0d3\" data-id=\"e49e0d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0509f2 elementor-widget elementor-widget-text-editor\" data-id=\"e0509f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Zwroty i refundacje<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b669d2 elementor-widget elementor-widget-text-editor\" data-id=\"55b669d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"276\" data-end=\"292\">Polityka zwrot\u00f3w<\/h2><p data-start=\"294\" data-end=\"446\">Dzi\u0119kujemy za zakupy u nas. Jeste\u015bmy dumni z jako\u015bci naszej bi\u017cuterii. Prosimy o dok\u0142adne zapoznanie si\u0119 z nasz\u0105 polityk\u0105 zwrot\u00f3w przed zainicjowaniem zwrotu.<\/p><p data-start=\"294\" data-end=\"446\">Polityka ta ma zastosowanie zar\u00f3wno do zwrot\u00f3w wadliwych, jak i niewadliwych, z zastrze\u017ceniem warunk\u00f3w okre\u015blonych poni\u017cej.<\/p><h3 data-start=\"448\" data-end=\"465\">Okres zwrotu<\/h3><p data-start=\"467\" data-end=\"692\">Zwroty s\u0105 akceptowane <strong data-start=\"488\" data-end=\"528\">w ci\u0105gu 14 dni od potwierdzenia dostawy<\/strong>. Przedmioty musz\u0105 zosta\u0107 do nas odes\u0142ane <strong data-start=\"563\" data-end=\"592\">w ci\u0105gu tego 14-dniowego okresu<\/strong> aby kwalifikowa\u0107 si\u0119 do zwrotu.<br data-start=\"621\" data-end=\"624\" \/>Zwroty zam\u00f3wione lub wys\u0142ane po tym okresie nie b\u0119d\u0105 przyjmowane.<\/p><h3 data-start=\"694\" data-end=\"722\">Wa\u017cne powody zwrotu<\/h3><p data-start=\"724\" data-end=\"773\">Zwroty s\u0105 akceptowane tylko w nast\u0119puj\u0105cych przypadkach:<\/p><ul data-start=\"774\" data-end=\"848\"><li data-start=\"774\" data-end=\"815\"><p data-start=\"776\" data-end=\"815\">Produkt zosta\u0142 dostarczony uszkodzony lub wadliwy<\/p><\/li><li data-start=\"816\" data-end=\"848\"><p data-start=\"818\" data-end=\"848\">Otrzymany przedmiot jest nieprawid\u0142owy<\/p><\/li><li data-start=\"816\" data-end=\"848\">Klient chce zwr\u00f3ci\u0107 przedmiot (np. zmieniaj\u0105c zdanie), z zastrze\u017ceniem poni\u017cszych warunk\u00f3w zwrotu<\/li><\/ul><h3 data-start=\"694\" data-end=\"722\">Zmiana zdania powraca<\/h3><p data-start=\"724\" data-end=\"773\">Przyjmujemy zwroty w przypadku zmiany zdania w ci\u0105gu 14-dniowego okresu zwrotu.<\/p><p data-start=\"724\" data-end=\"773\"><br data-start=\"1154\" data-end=\"1157\" \/>Aby si\u0119 zakwalifikowa\u0107:<\/p><ul data-start=\"774\" data-end=\"848\"><li data-start=\"774\" data-end=\"815\"><p data-start=\"776\" data-end=\"815\">Przedmiot musi by\u0107 nienoszony, nieu\u017cywany i w idealnym stanie do odsprzeda\u017cy.<\/p><\/li><li data-start=\"816\" data-end=\"848\"><p data-start=\"818\" data-end=\"848\">Nale\u017cy do\u0142\u0105czy\u0107 wszystkie oryginalne opakowania, metki i certyfikaty.<\/p><\/li><li data-start=\"816\" data-end=\"848\">Klient jest odpowiedzialny za koszty przesy\u0142ki zwrotnej<\/li><li data-start=\"816\" data-end=\"848\">Oryginalne op\u0142aty za wysy\u0142k\u0119 nie podlegaj\u0105 zwrotowi<\/li><\/ul><h3 data-start=\"958\" data-end=\"979\">Warunki zwrotu<\/h3><p data-start=\"981\" data-end=\"1054\">Aby kwalifikowa\u0107 si\u0119 do zwrotu, musz\u0105 zosta\u0107 spe\u0142nione wszystkie poni\u017csze warunki:<\/p><ul data-start=\"1056\" data-end=\"1305\"><li data-start=\"1056\" data-end=\"1142\"><p data-start=\"1058\" data-end=\"1142\">Bi\u017cuteria musi by\u0107 <strong data-start=\"1074\" data-end=\"1119\">nienoszone, nieu\u017cywane i w oryginalnym stanie<\/strong>nadaje si\u0119 do odsprzeda\u017cy<\/p><\/li><li data-start=\"1143\" data-end=\"1223\"><p data-start=\"1145\" data-end=\"1223\">Wszystkie oryginalne opakowania, certyfikaty, metki i akcesoria musz\u0105 by\u0107 do\u0142\u0105czone.<\/p><\/li><li data-start=\"1224\" data-end=\"1266\"><p data-start=\"1226\" data-end=\"1266\">Przedmioty musz\u0105 posiada\u0107 <strong data-start=\"1242\" data-end=\"1264\">do\u0142\u0105czona nasza etykieta<\/strong><\/p><\/li><li data-start=\"1267\" data-end=\"1305\"><p data-start=\"1269\" data-end=\"1305\">Op\u0142aty za wysy\u0142k\u0119 wynosz\u0105 <strong data-start=\"1287\" data-end=\"1305\">bezzwrotny<\/strong><\/p><\/li><\/ul><p data-start=\"1307\" data-end=\"1424\">Ze wzgl\u0119d\u00f3w higienicznych i bezpiecze\u0144stwa, <strong data-start=\"1339\" data-end=\"1359\">przek\u0142ute kolczyki<\/strong> (w tym \u0107wieki i obr\u0119cze) <strong data-start=\"1388\" data-end=\"1423\">nie podlega zwrotowi ani wymianie<\/strong>.<\/p><p data-start=\"1426\" data-end=\"1525\">Nie oferujemy bezpo\u015bredniej wymiany. Je\u015bli zwrot zostanie zatwierdzony, koszty zostan\u0105 zwr\u00f3cone zgodnie z poni\u017cszymi opcjami.<\/p><h3 data-start=\"1527\" data-end=\"1545\">Opcje zwrotu koszt\u00f3w<\/h3><p>Zwroty w przypadku zmiany zdania mog\u0105 podlega\u0107 op\u0142acie za uzupe\u0142nienie zapas\u00f3w lub op\u0142atom manipulacyjnym, je\u015bli produkty nie spe\u0142niaj\u0105 wszystkich warunk\u00f3w zwrotu.<\/p><p data-start=\"1547\" data-end=\"1592\"><strong data-start=\"1547\" data-end=\"1590\">1. Zwrot na kart\u0119 podarunkow\u0105 (najszybsza opcja)<\/strong><\/p><ul data-start=\"1593\" data-end=\"1759\"><li data-start=\"1593\" data-end=\"1674\"><p data-start=\"1595\" data-end=\"1674\">Wydane w ci\u0105gu <strong data-start=\"1609\" data-end=\"1630\">2-3 dni robocze<\/strong> po otrzymaniu i zatwierdzeniu zwrotu<\/p><\/li><li data-start=\"1675\" data-end=\"1707\"><p data-start=\"1677\" data-end=\"1707\">Zawiera <strong data-start=\"1686\" data-end=\"1705\">Warto\u015b\u0107 bonusu 10%<\/strong><\/p><\/li><li data-start=\"1708\" data-end=\"1759\"><p data-start=\"1710\" data-end=\"1759\">Obowi\u0105zuje dla <strong data-start=\"1720\" data-end=\"1733\">12 miesi\u0119cy<\/strong> i dostarczane za po\u015brednictwem poczty elektronicznej<\/p><\/li><\/ul><p data-start=\"1761\" data-end=\"1803\"><strong data-start=\"1761\" data-end=\"1801\">2. Zwrot na pierwotn\u0105 metod\u0119 p\u0142atno\u015bci<\/strong><\/p><ul data-start=\"1804\" data-end=\"1986\"><li data-start=\"1804\" data-end=\"1862\"><p data-start=\"1806\" data-end=\"1862\">Przetworzone w ci\u0105gu <strong data-start=\"1823\" data-end=\"1845\">7-10 dni roboczych<\/strong> po zatwierdzeniu<\/p><\/li><li data-start=\"1863\" data-end=\"1931\"><p data-start=\"1865\" data-end=\"1931\">Banki mog\u0105 zaj\u0105\u0107 do <strong data-start=\"1886\" data-end=\"1907\">3 dodatkowe dni<\/strong> aby odzwierciedli\u0107 zwrot pieni\u0119dzy<\/p><\/li><li data-start=\"1932\" data-end=\"1986\"><p data-start=\"1934\" data-end=\"1986\">Po wydaniu otrzymasz potwierdzenie poczt\u0105 elektroniczn\u0105<\/p><\/li><\/ul><h3 data-start=\"1988\" data-end=\"2018\">Uszkodzone lub wadliwe przedmioty<\/h3><p data-start=\"2020\" data-end=\"2274\">Je\u015bli bi\u017cuteria zostanie dostarczona uszkodzona lub wadliwa, nale\u017cy skontaktowa\u0107 si\u0119 z nami <strong data-start=\"2086\" data-end=\"2115\">natychmiast po dostawie<\/strong>. Prosimy o jak najszybszy kontakt po dostawie z wyra\u017anymi dowodami (np. zdj\u0119ciami).<br data-start=\"1840\" data-end=\"1843\" \/>Przeanalizujemy spraw\u0119 i zaproponujemy odpowiednie rozwi\u0105zanie zgodnie z niniejsz\u0105 polityk\u0105. Nasz zesp\u00f3\u0142 okre\u015bli, czy wymiana lub zwrot pieni\u0119dzy s\u0105 odpowiednie.<\/p><h3 data-start=\"2276\" data-end=\"2295\">Op\u00f3\u017anienia w dostawie<\/h3><p data-start=\"2297\" data-end=\"2525\">Nale\u017cy pami\u0119ta\u0107, \u017ce <strong data-start=\"2314\" data-end=\"2384\">op\u00f3\u017anienia w dostawie spowodowane przez przewo\u017anik\u00f3w s\u0105 poza nasz\u0105 kontrol\u0105<\/strong>.<br data-start=\"2385\" data-end=\"2388\" \/>My <strong data-start=\"2391\" data-end=\"2453\">Nie zwracamy pieni\u0119dzy ani nie anulujemy rezerwacji z powodu op\u00f3\u017anie\u0144 w dostawie.<\/strong>, poniewa\u017c czas dostawy nie jest gwarantowany po wys\u0142aniu zam\u00f3wienia.<\/p><h3 data-start=\"164\" data-end=\"203\">Nieudane dor\u0119czenie i przesy\u0142ki odrzucone<\/h3><p data-start=\"205\" data-end=\"418\">Je\u015bli klient poda nieprawid\u0142owy lub niekompletny adres wysy\u0142ki, a paczka zostanie zwr\u00f3cona do nas z powodu nieudanej dostawy, zastrzegamy sobie prawo do naliczenia op\u0142aty za ponown\u0105 wysy\u0142k\u0119 w wysoko\u015bci 14,95 \u20ac.<\/p><p data-start=\"420\" data-end=\"646\">Je\u015bli klient odm\u00f3wi dostawy zam\u00f3wienia z przyczyn od nas niezale\u017cnych, przesy\u0142ka zostanie potraktowana jako zwrot. W takich przypadkach op\u0142ata za dostaw\u0119 w wysoko\u015bci 14,95 \u20ac zostanie odj\u0119ta od kwoty zwrotu lub naliczona przed jak\u0105kolwiek ponown\u0105 wysy\u0142k\u0105.<\/p><h3 data-start=\"2527\" data-end=\"2551\">Przedmioty nie podlegaj\u0105ce zwrotowi<\/h3><p data-start=\"2553\" data-end=\"2615\">Nast\u0119puj\u0105ce elementy s\u0105 <strong data-start=\"2577\" data-end=\"2614\">nie kwalifikuje si\u0119 do zwrotu lub refundacji<\/strong>:<\/p><ul data-start=\"2617\" data-end=\"2903\"><li data-start=\"2617\" data-end=\"2659\"><p data-start=\"2619\" data-end=\"2659\">Przek\u0142ute kolczyki (przepisy dotycz\u0105ce higieny)<\/p><\/li><li data-start=\"2660\" data-end=\"2690\"><p data-start=\"2662\" data-end=\"2690\">Niestandardowa lub grawerowana bi\u017cuteria<\/p><\/li><li data-start=\"2691\" data-end=\"2722\"><p data-start=\"2693\" data-end=\"2722\">Przedmioty oznaczone <strong data-start=\"2706\" data-end=\"2720\">Ostateczna wyprzeda\u017c<\/strong><\/p><\/li><li data-start=\"2723\" data-end=\"2772\"><p data-start=\"2725\" data-end=\"2772\">Produkty zwr\u00f3cone po up\u0142ywie 14-dniowego okresu zwrotu<\/p><\/li><li data-start=\"2773\" data-end=\"2819\"><p data-start=\"2775\" data-end=\"2819\">Przedmioty bez oryginalnych etykiet lub opakowa\u0144<\/p><\/li><li data-start=\"2820\" data-end=\"2903\"><p data-start=\"2822\" data-end=\"2903\">Przedmioty wykazuj\u0105ce oznaki zu\u017cycia, uszkodzenia lub zmiany niezg\u0142oszone przed zwrotem<\/p><\/li><\/ul><p data-start=\"2905\" data-end=\"2983\">Zwroty, kt\u00f3re nie spe\u0142niaj\u0105 tych kryteri\u00f3w, b\u0119d\u0105 <strong data-start=\"2953\" data-end=\"2982\">odrzucone i nie zwr\u00f3cone<\/strong>.<\/p><h3 data-start=\"2985\" data-end=\"3001\">Koszty zwrotu<\/h3><ul data-start=\"3003\" data-end=\"3274\"><li data-start=\"3003\" data-end=\"3066\"><p data-start=\"3005\" data-end=\"3066\">Koszty wysy\u0142ki zwrotnej s\u0105 <strong data-start=\"3035\" data-end=\"3064\">odpowiedzialno\u015b\u0107 klienta<\/strong><\/p><\/li><li data-start=\"3067\" data-end=\"3147\"><p data-start=\"3069\" data-end=\"3147\">C\u0142a, podatki importowe i op\u0142aty zwi\u0105zane ze zwrotem to <strong data-start=\"3127\" data-end=\"3145\">bezzwrotny<\/strong><\/p><\/li><li data-start=\"3148\" data-end=\"3210\"><p data-start=\"3150\" data-end=\"3210\">Wymagany jest dow\u00f3d wysy\u0142ki i wa\u017cny numer \u015bledzenia.<\/p><\/li><li data-start=\"3211\" data-end=\"3274\"><p data-start=\"3213\" data-end=\"3274\">Nie ponosimy odpowiedzialno\u015bci za zagubione lub op\u00f3\u017anione przesy\u0142ki zwrotne<\/p><\/li><\/ul><h3 data-start=\"3276\" data-end=\"3296\">Czasy przetwarzania<\/h3><ul data-start=\"3298\" data-end=\"3449\"><li data-start=\"3298\" data-end=\"3378\"><p data-start=\"3300\" data-end=\"3378\">Zwroty s\u0105 przetwarzane w ci\u0105gu <strong data-start=\"3329\" data-end=\"3348\">10 dni roboczych<\/strong> przybycia do naszego magazynu<\/p><\/li><li data-start=\"3379\" data-end=\"3449\"><p data-start=\"3381\" data-end=\"3449\">Zostaniesz powiadomiony o zwrocie pieni\u0119dzy lub wydaniu karty podarunkowej.<\/p><\/li><\/ul><h3 data-start=\"3451\" data-end=\"3465\">Skontaktuj si\u0119 z nami<\/h3><p data-start=\"3467\" data-end=\"3552\">W przypadku pyta\u0144 dotycz\u0105cych zwrot\u00f3w lub pomocy prosimy o kontakt pod adresem<br data-start=\"3523\" data-end=\"3526\" \/><strong data-start=\"3526\" data-end=\"3552\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3528\" data-end=\"3550\">hello@jewelsbyares.com<\/a><\/strong><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-944c7c0 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"944c7c0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1626a31\" data-id=\"1626a31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. Items must be shipped back to us within this 14-day window to be eligible for a return.Returns requested or shipped after this period will not be accepted. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective The item received is incorrect The customer wishes to return the item (e.g. change of mind), subject to the return conditions below Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period. To be eligible: The item must be unworn, unused, and in perfect resale condition All original packaging, tags, and certificates must be included The customer is responsible for return shipping costs Original shipping fees are non-refundable Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale All original packaging, certificates, tags, and accessories must be included Items must have our label attached Shipping fees are non-refundable For hygiene and safety reasons, pierced earrings (including studs and hoops) cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card (Fastest Option) Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months and delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us immediately upon delivery. Please contact us as soon as possible after delivery with clear evidence (e.g. photos).We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement or refund is appropriate. Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control.We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac14.95 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return. In such cases, a \u20ac14.95 delivery fee will be deducted from the refund or charged prior to any reshipment. Non-Returnable Items The following items are not eligible for return or refund: Pierced earrings (hygiene regulations) Custom or engraved jewelry Items marked Final Sale Items returned after the 14-day return period Items without original labels or packaging Items showing signs of wear, damage, or alteration not reported prior to return Returns that do not meet these criteria will be rejected and not refunded. Return Costs Return shipping costs are the customer\u2019s responsibility Customs duties, import taxes, and return-related fees are non-refundable Proof of shipment and a valid tracking number are required We are not responsible for lost or delayed return shipments Processing Times Returns are processed within 10 working days of arrival at our warehouse You will be notified once your refund or gift card has been issued Contact Us For return inquiries or assistance, please contact us athello@jewelsbyares.com<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19928","page","type-page","status-publish","hentry","post-no-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Refunds policy - Jewels By Ares<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jewelsbyares.com\/pl\/polityka-zwrotow-i-refundacji\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; Refunds policy - Jewels By Ares\" \/>\n<meta property=\"og:description\" content=\"Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. Items must be shipped back to us within this 14-day window to be eligible for a return.Returns requested or shipped after this period will not be accepted. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective The item received is incorrect The customer wishes to return the item (e.g. change of mind), subject to the return conditions below Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period. To be eligible: The item must be unworn, unused, and in perfect resale condition All original packaging, tags, and certificates must be included The customer is responsible for return shipping costs Original shipping fees are non-refundable Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale All original packaging, certificates, tags, and accessories must be included Items must have our label attached Shipping fees are non-refundable For hygiene and safety reasons, pierced earrings (including studs and hoops) cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card (Fastest Option) Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months and delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us immediately upon delivery. Please contact us as soon as possible after delivery with clear evidence (e.g. photos).We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement or refund is appropriate. Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control.We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac14.95 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return. In such cases, a \u20ac14.95 delivery fee will be deducted from the refund or charged prior to any reshipment. Non-Returnable Items The following items are not eligible for return or refund: Pierced earrings (hygiene regulations) Custom or engraved jewelry Items marked Final Sale Items returned after the 14-day return period Items without original labels or packaging Items showing signs of wear, damage, or alteration not reported prior to return Returns that do not meet these criteria will be rejected and not refunded. Return Costs Return shipping costs are the customer\u2019s responsibility Customs duties, import taxes, and return-related fees are non-refundable Proof of shipment and a valid tracking number are required We are not responsible for lost or delayed return shipments Processing Times Returns are processed within 10 working days of arrival at our warehouse You will be notified once your refund or gift card has been issued Contact Us For return inquiries or assistance, please contact us athello@jewelsbyares.com\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jewelsbyares.com\/pl\/polityka-zwrotow-i-refundacji\/\" \/>\n<meta property=\"og:site_name\" content=\"Jewels By Ares\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Jewels-by-ARES\/100087400417623\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-20T07:35:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\",\"name\":\"Returns & Refunds policy - Jewels By Ares\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#website\"},\"datePublished\":\"2022-10-29T15:01:32+00:00\",\"dateModified\":\"2026-04-20T07:35:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/#breadcrumb\"},\"inLanguage\":\"pl-PL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Solid Gold Jewelry\",\"item\":\"https:\\\/\\\/jewelsbyares.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns &#038; Refunds policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#website\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/\",\"name\":\"Jewels By Ares\",\"description\":\"Solid Gold Jewelry\",\"publisher\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/jewelsbyares.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pl-PL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#organization\",\"name\":\"Jewels By Ares\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Untitled-design-2023-08-01T183835.567.png\",\"contentUrl\":\"https:\\\/\\\/jewelsbyares.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Untitled-design-2023-08-01T183835.567.png\",\"width\":120,\"height\":40,\"caption\":\"Jewels By Ares\"},\"image\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/Jewels-by-ARES\\\/100087400417623\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Polityka zwrot\u00f3w i refundacji - Jewels By Ares","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jewelsbyares.com\/pl\/polityka-zwrotow-i-refundacji\/","og_locale":"pl_PL","og_type":"article","og_title":"Returns & Refunds policy - Jewels By Ares","og_description":"Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. Items must be shipped back to us within this 14-day window to be eligible for a return.Returns requested or shipped after this period will not be accepted. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective The item received is incorrect The customer wishes to return the item (e.g. change of mind), subject to the return conditions below Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period. To be eligible: The item must be unworn, unused, and in perfect resale condition All original packaging, tags, and certificates must be included The customer is responsible for return shipping costs Original shipping fees are non-refundable Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale All original packaging, certificates, tags, and accessories must be included Items must have our label attached Shipping fees are non-refundable For hygiene and safety reasons, pierced earrings (including studs and hoops) cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card (Fastest Option) Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months and delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us immediately upon delivery. Please contact us as soon as possible after delivery with clear evidence (e.g. photos).We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement or refund is appropriate. Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control.We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac14.95 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return. In such cases, a \u20ac14.95 delivery fee will be deducted from the refund or charged prior to any reshipment. Non-Returnable Items The following items are not eligible for return or refund: Pierced earrings (hygiene regulations) Custom or engraved jewelry Items marked Final Sale Items returned after the 14-day return period Items without original labels or packaging Items showing signs of wear, damage, or alteration not reported prior to return Returns that do not meet these criteria will be rejected and not refunded. Return Costs Return shipping costs are the customer\u2019s responsibility Customs duties, import taxes, and return-related fees are non-refundable Proof of shipment and a valid tracking number are required We are not responsible for lost or delayed return shipments Processing Times Returns are processed within 10 working days of arrival at our warehouse You will be notified once your refund or gift card has been issued Contact Us For return inquiries or assistance, please contact us athello@jewelsbyares.com","og_url":"https:\/\/jewelsbyares.com\/pl\/polityka-zwrotow-i-refundacji\/","og_site_name":"Jewels By Ares","article_publisher":"https:\/\/www.facebook.com\/people\/Jewels-by-ARES\/100087400417623\/","article_modified_time":"2026-04-20T07:35:24+00:00","twitter_card":"summary_large_image","twitter_misc":{"Szacowany czas czytania":"3 minuty"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/jewelsbyares.com\/returns-refunds-policy\/","url":"https:\/\/jewelsbyares.com\/returns-refunds-policy\/","name":"Polityka zwrot\u00f3w i refundacji - Jewels By Ares","isPartOf":{"@id":"https:\/\/jewelsbyares.com\/#website"},"datePublished":"2022-10-29T15:01:32+00:00","dateModified":"2026-04-20T07:35:24+00:00","breadcrumb":{"@id":"https:\/\/jewelsbyares.com\/returns-refunds-policy\/#breadcrumb"},"inLanguage":"pl-PL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/jewelsbyares.com\/returns-refunds-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/jewelsbyares.com\/returns-refunds-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Solid Gold Jewelry","item":"https:\/\/jewelsbyares.com\/"},{"@type":"ListItem","position":2,"name":"Returns &#038; Refunds policy"}]},{"@type":"WebSite","@id":"https:\/\/jewelsbyares.com\/#website","url":"https:\/\/jewelsbyares.com\/","name":"Jewels By Ares","description":"Autentyczna z\u0142ota bi\u017cuteria","publisher":{"@id":"https:\/\/jewelsbyares.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/jewelsbyares.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pl-PL"},{"@type":"Organization","@id":"https:\/\/jewelsbyares.com\/#organization","name":"Jewels By Ares","url":"https:\/\/jewelsbyares.com\/","logo":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/jewelsbyares.com\/#\/schema\/logo\/image\/","url":"https:\/\/jewelsbyares.com\/wp-content\/uploads\/2023\/08\/Untitled-design-2023-08-01T183835.567.png","contentUrl":"https:\/\/jewelsbyares.com\/wp-content\/uploads\/2023\/08\/Untitled-design-2023-08-01T183835.567.png","width":120,"height":40,"caption":"Jewels By Ares"},"image":{"@id":"https:\/\/jewelsbyares.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/Jewels-by-ARES\/100087400417623\/"]}]}},"_links":{"self":[{"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/pages\/19928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/comments?post=19928"}],"version-history":[{"count":31,"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/pages\/19928\/revisions"}],"predecessor-version":[{"id":28673,"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/pages\/19928\/revisions\/28673"}],"wp:attachment":[{"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/media?parent=19928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}