{"id":19928,"date":"2022-10-29T15:01:32","date_gmt":"2022-10-29T15:01:32","guid":{"rendered":"https:\/\/jewelsbyares.com\/?page_id=19928"},"modified":"2026-06-03T09:24:29","modified_gmt":"2026-06-03T09:24:29","slug":"polityka-zwrotow-i-refundacji","status":"publish","type":"page","link":"https:\/\/jewelsbyares.com\/pl\/returns-refunds-policy\/","title":{"rendered":"Polityka zwrot\u00f3w i refundacji"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"19928\" class=\"elementor elementor-19928\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11dc902a elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"11dc902a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e49e0d3\" data-id=\"e49e0d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0509f2 elementor-widget elementor-widget-text-editor\" data-id=\"e0509f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Zwroty i refundacje<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b669d2 elementor-widget elementor-widget-text-editor\" data-id=\"55b669d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Polityka zwrot\u00f3w<\/h2><p>Dzi\u0119kujemy za zakupy u nas. Jeste\u015bmy dumni z jako\u015bci naszej bi\u017cuterii. Prosimy o dok\u0142adne zapoznanie si\u0119 z nasz\u0105 polityk\u0105 zwrot\u00f3w przed zainicjowaniem zwrotu.<\/p><p>Polityka ta ma zastosowanie zar\u00f3wno do zwrot\u00f3w wadliwych, jak i niewadliwych, z zastrze\u017ceniem warunk\u00f3w okre\u015blonych poni\u017cej.<\/p><h2>Okres zwrotu<\/h2><p>Zwroty przyjmujemy w ci\u0105gu 14 dni od potwierdzenia dostawy.<\/p><p>Aby si\u0119 zakwalifikowa\u0107:<\/p><ul><li><p>Towary nale\u017cy odes\u0142a\u0107 do nas w ci\u0105gu tych 14 dni.<\/p><\/li><li><p>Zwroty zam\u00f3wione lub wys\u0142ane po tym okresie nie b\u0119d\u0105 przyjmowane.<\/p><\/li><li><p>Produkty wykonane na zam\u00f3wienie, spersonalizowane, z grawerunkiem oraz produkty z wyprzeda\u017cy nie podlegaj\u0105 zwrotowi, wymianie ani anulowaniu zam\u00f3wienia z powodu zmiany zdania, zgodnie z poni\u017cszym wyja\u015bnieniem.<\/p><\/li><\/ul><h2>Wa\u017cne powody zwrotu<\/h2><p>Zwroty s\u0105 akceptowane tylko w nast\u0119puj\u0105cych przypadkach:<\/p><ul><li><p>Produkt dotar\u0142 uszkodzony lub wadliwy.<\/p><\/li><li><p>Otrzymany produkt jest nieprawid\u0142owy.<\/p><\/li><li><p>Klient pragnie zwr\u00f3ci\u0107 towar z powodu zmiany zdania, z zastrze\u017ceniem poni\u017cszych warunk\u00f3w zwrotu oraz z wy\u0142\u0105czeniem produkt\u00f3w wykonanych na zam\u00f3wienie, produkt\u00f3w niestandardowych, spersonalizowanych, grawerowanych, obj\u0119tych ograniczeniami higienicznymi oraz produkt\u00f3w z wyprzeda\u017cy ko\u0144cowej.<\/p><\/li><\/ul><h2>Zmiana zdania powraca<\/h2><p>Przyjmujemy zwroty z powodu zmiany zdania w 14-dniowym terminie zwrotu wy\u0142\u0105cznie w przypadku produkt\u00f3w obj\u0119tych t\u0105 opcj\u0105.<\/p><p>Po rozpocz\u0119ciu produkcji nie ma mo\u017cliwo\u015bci zwrotu, wymiany ani anulowania zam\u00f3wienia w przypadku nast\u0119puj\u0105cych produkt\u00f3w:<\/p><ul><li><p>Produkty na zam\u00f3wienie<\/p><\/li><li><p>Produkty na zam\u00f3wienie<\/p><\/li><li><p>Produkty z personalizacj\u0105<\/p><\/li><li><p>Bi\u017cuteria z grawerunkiem<\/p><\/li><li><p>Przek\u0142ute kolczyki<\/p><\/li><li><p>Produkty oznaczone jako \u201eWyprzeda\u017c ostateczna\u201d<\/p><\/li><\/ul><p>Aby kwalifikowa\u0107 si\u0119 do zwrotu towaru z powodu zmiany zdania:<\/p><ul><li><p>Produkt nie mo\u017ce by\u0107 noszony ani u\u017cywany i musi by\u0107 w idealnym stanie, nadaj\u0105cym si\u0119 do ponownej sprzeda\u017cy.<\/p><\/li><li><p>Nale\u017cy do\u0142\u0105czy\u0107 wszystkie oryginalne opakowania, metki i certyfikaty.<\/p><\/li><li><p>Produkty musz\u0105 mie\u0107 przymocowan\u0105 nasz\u0105 etykiet\u0119.<\/p><\/li><li><p>Klient ponosi koszty wysy\u0142ki zwrotnej.<\/p><\/li><li><p>Pierwotnych koszt\u00f3w wysy\u0142ki nie zwracamy.<\/p><\/li><\/ul><h2>Produkty na zam\u00f3wienie<\/h2><p>Niekt\u00f3re produkty s\u0105 wykonywane r\u0119cznie na zam\u00f3wienie zgodnie z opcjami (wariantami) wybranymi lub podanymi przez klienta, w tym:<\/p><ul><li><p>Dost\u0119pne d\u0142ugo\u015bci bransoletek<\/p><\/li><li><p>Dost\u0119pne rozmiary kamieni<\/p><\/li><li><p>Dost\u0119pne kolory sznurk\u00f3w<\/p><\/li><li><p>Wszelkie inne opcje produktu (warianty) wybrane przez klienta<\/p><\/li><\/ul><p>Poniewa\u017c produkty te s\u0105 wykonywane r\u0119cznie specjalnie na zam\u00f3wienie klienta, wszystkie zakupy na zam\u00f3wienie s\u0105 ostateczne i nie podlegaj\u0105 zwrotowi, wymianie ani anulowaniu po rozpocz\u0119ciu produkcji.<\/p><p>Przed z\u0142o\u017ceniem zam\u00f3wienia upewnij si\u0119, \u017ce wszystkie wybrane opcje (warianty) s\u0105 prawid\u0142owe, w tym:<\/p><ul><li><p>Dost\u0119pne d\u0142ugo\u015bci bransoletek<\/p><\/li><li><p>Dost\u0119pne rozmiary kamieni<\/p><\/li><li><p>Dost\u0119pne kolory sznurk\u00f3w<\/p><\/li><li><p>Inne opcje produktu<\/p><\/li><\/ul><p>Nie ponosimy odpowiedzialno\u015bci za nieprawid\u0142owe wymiary, rozmiar kamienia, kolor sznurka ani inne opcje produktu (warianty) wybrane przez klienta.<\/p><p>Niniejsza polityka nie ma wp\u0142ywu na przys\u0142uguj\u0105ce Pa\u0144stwu prawa w przypadku, gdy otrzymany produkt jest wadliwy, uszkodzony, niezgodny z zam\u00f3wieniem lub nie odpowiada opisowi. W razie jakichkolwiek problem\u00f3w z zam\u00f3wieniem prosimy o kontakt pod adresem <a href=\"mailto:hello@jewelsbyares.com\">hello@jewelsbyares.com<\/a> jak najszybciej, aby\u015bmy mogli pom\u00f3c.<\/p><h2>Warunki zwrotu<\/h2><p>Aby kwalifikowa\u0107 si\u0119 do zwrotu, musz\u0105 zosta\u0107 spe\u0142nione wszystkie poni\u017csze warunki:<\/p><ul><li><p>Bi\u017cuteria musi by\u0107 nieu\u017cywana, w nienaruszonym stanie i w oryginalnym opakowaniu, tak aby nadawa\u0142a si\u0119 do ponownej sprzeda\u017cy.<\/p><\/li><li><p>Nale\u017cy do\u0142\u0105czy\u0107 wszystkie oryginalne opakowania, certyfikaty, metki i akcesoria.<\/p><\/li><li><p>Produkty musz\u0105 mie\u0107 przymocowan\u0105 nasz\u0105 etykiet\u0119.<\/p><\/li><li><p>Koszty wysy\u0142ki nie podlegaj\u0105 zwrotowi.<\/p><\/li><li><p>Produkt nie mo\u017ce by\u0107 wykonany na zam\u00f3wienie, na miar\u0119, spersonalizowany, grawerowany, obj\u0119ty ograniczeniami higienicznymi ani oznaczony jako \u201ewyprzeda\u017c ostateczna\u201d.<\/p><\/li><\/ul><p>Ze wzgl\u0119d\u00f3w higienicznych i bezpiecze\u0144stwa kolczyki do przek\u0142ucia, w tym sztyfty i k\u00f3\u0142ka, nie podlegaj\u0105 zwrotowi ani wymianie.<\/p><p>Nie oferujemy bezpo\u015bredniej wymiany. Je\u015bli zwrot zostanie zatwierdzony, koszty zostan\u0105 zwr\u00f3cone zgodnie z poni\u017cszymi opcjami.<\/p><h2>Sta\u0142a op\u0142ata manipulacyjna<\/h2><p>Poniewa\u017c oferujemy bezp\u0142atn\u0105 wysy\u0142k\u0119, kt\u00f3rej koszty pokrywamy my, a tak\u017ce ze wzgl\u0119du na to, \u017ce zwracane produkty mog\u0105 powodowa\u0107 uszkodzenie lub uniemo\u017cliwi\u0107 ponowne wykorzystanie opakowania, wszystkie zatwierdzone zwroty podlegaj\u0105 sta\u0142ej op\u0142acie manipulacyjnej w wysoko\u015bci 15 euro.<\/p><p>Op\u0142ata ta dotyczy:<\/p><ul><li><p>Zwroty z powodu zmiany zdania<\/p><\/li><li><p>Odrzucone przesy\u0142ki, w przypadku kt\u00f3rych przyczyn\u0105 zwrotu nie jest b\u0142\u0105d z naszej strony<\/p><\/li><li><p>Odrzucone przesy\u0142ki, w przypadku kt\u00f3rych nie potwierdzono, \u017ce produkt jest wadliwy<\/p><\/li><\/ul><p>Op\u0142ata za obs\u0142ug\u0119 zwrotu zostanie potr\u0105cona z kwoty zwrotu przed jego zrealizowaniem.<\/p><p>Op\u0142ata ta ma charakter sta\u0142y i s\u0142u\u017cy pokryciu koszt\u00f3w:<\/p><ul><li><p>Pierwotny koszt wysy\u0142ki<\/p><\/li><li><p>Obs\u0142uga zwrot\u00f3w<\/p><\/li><li><p>Kontrola<\/p><\/li><li><p>Utrata opakowania<\/p><\/li><\/ul><h2>Opcje zwrotu koszt\u00f3w<\/h2><p>Zwroty w przypadku zmiany zdania mog\u0105 podlega\u0107 op\u0142acie za uzupe\u0142nienie zapas\u00f3w lub op\u0142atom manipulacyjnym, je\u015bli produkty nie spe\u0142niaj\u0105 wszystkich warunk\u00f3w zwrotu.<\/p><h3>1. Zwrot \u015brodk\u00f3w na kart\u0119 podarunkow\u0105<\/h3><ul><li><p>Wystawiane w ci\u0105gu 2\u20133 dni roboczych od otrzymania i zatwierdzenia zwrotu<\/p><\/li><li><p>Zawiera warto\u015b\u0107 premii 10%<\/p><\/li><li><p>Wa\u017cne przez 12 miesi\u0119cy<\/p><\/li><li><p>Wys\u0142ane poczt\u0105 elektroniczn\u0105<\/p><\/li><\/ul><h3>2. Zwrot na pierwotn\u0105 metod\u0119 p\u0142atno\u015bci<\/h3><ul><li><p>Realizacja w ci\u0105gu 7\u201310 dni roboczych od zatwierdzenia<\/p><\/li><li><p>Banki mog\u0105 potrzebowa\u0107 nawet 3 dodatkowych dni na zaksi\u0119gowanie zwrotu<\/p><\/li><li><p>Po wydaniu otrzymasz potwierdzenie poczt\u0105 elektroniczn\u0105<\/p><\/li><\/ul><h2>Uszkodzone lub wadliwe przedmioty<\/h2><p>Je\u015bli bi\u017cuteria dotrze do Ciebie uszkodzona lub wadliwa, skontaktuj si\u0119 z nami jak najszybciej po otrzymaniu przesy\u0142ki, przedstawiaj\u0105c wyra\u017ane dowody, np. zdj\u0119cia.<\/p><p>Rozpatrzymy spraw\u0119 i zaproponujemy odpowiednie rozwi\u0105zanie zgodne z niniejsz\u0105 polityk\u0105. Nasz zesp\u00f3\u0142 ustali, czy w\u0142a\u015bciwym rozwi\u0105zaniem b\u0119dzie wymiana, naprawa, zwrot koszt\u00f3w czy inne rozwi\u0105zanie.<\/p><p>Produkty wykonane na zam\u00f3wienie, spersonalizowane, z grawerunkiem, obj\u0119te ograniczeniami higienicznymi oraz produkty z wyprzeda\u017cy nie podlegaj\u0105 zwrotowi, o ile zostan\u0105 dostarczone:<\/p><ul><li><p>Wadliwy<\/p><\/li><li><p>Uszkodzone<\/p><\/li><li><p>Nieprawid\u0142owe<\/p><\/li><li><p>Nie zgadza si\u0119 z opisem<\/p><\/li><\/ul><h2>Op\u00f3\u017anienia w dostawie<\/h2><p>Prosimy pami\u0119ta\u0107, \u017ce op\u00f3\u017anienia w dostawach spowodowane przez przewo\u017anik\u00f3w s\u0105 poza nasz\u0105 kontrol\u0105.<\/p><p>Nie realizujemy zwrot\u00f3w ani anulacji zam\u00f3wie\u0144 z powodu op\u00f3\u017anie\u0144 w dostawie, poniewa\u017c po wys\u0142aniu zam\u00f3wienia nie mo\u017cemy zagwarantowa\u0107 czasu dostawy.<\/p><h2>Nieudane dor\u0119czenie i przesy\u0142ki odrzucone<\/h2><p>Je\u015bli klient poda nieprawid\u0142owy lub niekompletny adres dostawy, a przesy\u0142ka zostanie nam zwr\u00f3cona z powodu nieudanej dostawy, zastrzegamy sobie prawo do naliczenia op\u0142aty w wysoko\u015bci 15 euro za ponowne wys\u0142anie zam\u00f3wienia.<\/p><p>Je\u015bli klient odm\u00f3wi przyj\u0119cia przesy\u0142ki z przyczyn niezale\u017cnych od nas, zostanie ona potraktowana jako zwrot tylko wtedy, gdy produkt kwalifikuje si\u0119 do zwrotu zgodnie z niniejsz\u0105 polityk\u0105. W takich przypadkach op\u0142ata za dostaw\u0119 w wysoko\u015bci 15 \u20ac zostanie potr\u0105cona z kwoty zwrotu lub naliczona przed ponown\u0105 wysy\u0142k\u0105.<\/p><p>Je\u015bli produkt wykonany na zam\u00f3wienie, spersonalizowany, z grawerunkiem, obj\u0119ty ograniczeniami higienicznymi lub z kategorii \u201esprzeda\u017c ostateczna\u201d zostanie odrzucony lub zwr\u00f3cony do nas z powodu odmowy odbioru przez klienta, podania nieprawid\u0142owego adresu lub nieudanej dostawy, za kt\u00f3r\u0105 nie ponosimy odpowiedzialno\u015bci, zam\u00f3wienie nie b\u0119dzie kwalifikowa\u0142o si\u0119 do zwrotu koszt\u00f3w w przypadku zmiany zdania.<\/p><h2>Odpowiedzialno\u015b\u0107 za adres dostawy<\/h2><p>Klienci s\u0105 zobowi\u0105zani do upewnienia si\u0119, \u017ce wszystkie dane dotycz\u0105ce wysy\u0142ki podane podczas finalizacji zam\u00f3wienia s\u0105 poprawne i kompletne.<\/p><p>Nie ponosimy odpowiedzialno\u015bci za problemy z dostaw\u0105, op\u00f3\u017anienia, utrat\u0119 przesy\u0142ek lub nieudane dostawy wynikaj\u0105ce z:<\/p><ul><li><p>Podane przez klienta nieprawid\u0142owe dane adresowe<\/p><\/li><li><p>Niekompletne dane adresowe podane przez klienta<\/p><\/li><li><p>Brakuj\u0105ce dane adresowe podane przez klienta<\/p><\/li><\/ul><p>Nasze etykiety wysy\u0142kowe s\u0105 generowane automatycznie na podstawie informacji wprowadzonych przy kasie i nie jeste\u015bmy w stanie r\u0119cznie zweryfikowa\u0107 dok\u0142adno\u015bci lub kompletno\u015bci ka\u017cdego adresu.<\/p><h2>Przedmioty nie podlegaj\u0105ce zwrotowi<\/h2><p>Nast\u0119puj\u0105ce produkty nie podlegaj\u0105 zwrotowi, wymianie ani zwrotowi koszt\u00f3w w przypadku zmiany zdania:<\/p><ul><li><p>Produkty wykonywane na zam\u00f3wienie, w tym bransoletki wykonywane r\u0119cznie zgodnie z podan\u0105 przez klienta d\u0142ugo\u015bci\u0105, obwodem nadgarstka, rozmiarem kamienia, kolorem sznurka lub innymi wybranymi opcjami<\/p><\/li><li><p>Niestandardowa lub grawerowana bi\u017cuteria<\/p><\/li><li><p>Bi\u017cuteria na zam\u00f3wienie<\/p><\/li><li><p>Kolczyki do przek\u0142ucia, w tym sztyfty i k\u00f3\u0142ka, ze wzgl\u0119d\u00f3w higienicznych<\/p><\/li><li><p>Produkty oznaczone jako \u201eWyprzeda\u017c ostateczna\u201d<\/p><\/li><li><p>Produkty zwr\u00f3cone po up\u0142ywie 14-dniowego okresu zwrotu<\/p><\/li><li><p>Przedmioty bez oryginalnych etykiet lub opakowa\u0144<\/p><\/li><li><p>Przedmioty wykazuj\u0105ce oznaki zu\u017cycia, uszkodzenia lub zmiany niezg\u0142oszone przed zwrotem<\/p><\/li><\/ul><p>Zwroty, kt\u00f3re nie spe\u0142niaj\u0105 tych kryteri\u00f3w, zostan\u0105 odrzucone i nie zostan\u0105 zwr\u00f3cone.<\/p><p>Nie ma to wp\u0142ywu na przys\u0142uguj\u0105ce Pa\u0144stwu prawa w przypadku, gdy otrzymaj\u0105 Pa\u0144stwo produkt wadliwy, uszkodzony, niezgodny z zam\u00f3wieniem lub niezgodny z opisem.<\/p><h2>Koszty zwrotu<\/h2><p>Koszty wysy\u0142ki zwrotnej oraz zwi\u0105zane z tym op\u0142aty s\u0105 rozliczane w nast\u0119puj\u0105cy spos\u00f3b:<\/p><ul><li><p>Koszty wysy\u0142ki zwrotnej ponosi klient.<\/p><\/li><li><p>C\u0142a, podatki importowe i op\u0142aty zwi\u0105zane ze zwrotem nie podlegaj\u0105 zwrotowi.<\/p><\/li><li><p>Wymagane jest potwierdzenie wysy\u0142ki oraz wa\u017cny numer \u015bledzenia przesy\u0142ki.<\/p><\/li><li><p>Nie ponosimy odpowiedzialno\u015bci za zagubione lub op\u00f3\u017anione przesy\u0142ki zwrotne.<\/p><\/li><\/ul><h2>Czasy przetwarzania<\/h2><p>Zwroty s\u0105 rozpatrywane w ci\u0105gu 10 dni roboczych od dostarczenia towaru do naszego magazynu.<\/p><p>Otrzymasz powiadomienie, gdy tylko zostanie zrealizowany zwrot \u015brodk\u00f3w lub wydana karta podarunkowa.<\/p><h2>Skontaktuj si\u0119 z nami<\/h2><p>W przypadku pyta\u0144 dotycz\u0105cych zwrot\u00f3w lub w celu uzyskania pomocy prosimy o kontakt pod adresem:<\/p><p><a href=\"mailto:hello@jewelsbyares.com\">hello@jewelsbyares.com<\/a><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-944c7c0 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"944c7c0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1626a31\" data-id=\"1626a31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for delivery issues, delays, losses, or unsuccessful deliveries resulting from: Incorrect address information submitted by the customer Incomplete address information submitted by the customer Missing address information submitted by the customer Our shipping labels are generated automatically based on the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19928","page","type-page","status-publish","hentry","post-no-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Refunds policy - Jewels By Ares<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jewelsbyares.com\/pl\/polityka-zwrotow-i-refundacji\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; Refunds policy - Jewels By Ares\" \/>\n<meta property=\"og:description\" content=\"Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for delivery issues, delays, losses, or unsuccessful deliveries resulting from: Incorrect address information submitted by the customer Incomplete address information submitted by the customer Missing address information submitted by the customer Our shipping labels are generated automatically based on the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jewelsbyares.com\/pl\/polityka-zwrotow-i-refundacji\/\" \/>\n<meta property=\"og:site_name\" content=\"Jewels By Ares\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Jewels-by-ARES\/100087400417623\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-03T09:24:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\",\"name\":\"Returns & Refunds policy - Jewels By Ares\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#website\"},\"datePublished\":\"2022-10-29T15:01:32+00:00\",\"dateModified\":\"2026-06-03T09:24:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/#breadcrumb\"},\"inLanguage\":\"pl-PL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Solid Gold Jewelry\",\"item\":\"https:\\\/\\\/jewelsbyares.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns &#038; Refunds policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#website\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/\",\"name\":\"Jewels By Ares\",\"description\":\"Solid Gold Jewelry\",\"publisher\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/jewelsbyares.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pl-PL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#organization\",\"name\":\"Jewels By Ares\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Untitled-design-2023-08-01T183835.567.png\",\"contentUrl\":\"https:\\\/\\\/jewelsbyares.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Untitled-design-2023-08-01T183835.567.png\",\"width\":120,\"height\":40,\"caption\":\"Jewels By Ares\"},\"image\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/Jewels-by-ARES\\\/100087400417623\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Polityka zwrot\u00f3w i refundacji - Jewels By Ares","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jewelsbyares.com\/pl\/polityka-zwrotow-i-refundacji\/","og_locale":"pl_PL","og_type":"article","og_title":"Returns & Refunds policy - Jewels By Ares","og_description":"Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for delivery issues, delays, losses, or unsuccessful deliveries resulting from: Incorrect address information submitted by the customer Incomplete address information submitted by the customer Missing address information submitted by the customer Our shipping labels are generated automatically based on the [&hellip;]","og_url":"https:\/\/jewelsbyares.com\/pl\/polityka-zwrotow-i-refundacji\/","og_site_name":"Jewels By Ares","article_publisher":"https:\/\/www.facebook.com\/people\/Jewels-by-ARES\/100087400417623\/","article_modified_time":"2026-06-03T09:24:29+00:00","twitter_card":"summary_large_image","twitter_misc":{"Szacowany czas czytania":"6 minut"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/jewelsbyares.com\/returns-refunds-policy\/","url":"https:\/\/jewelsbyares.com\/returns-refunds-policy\/","name":"Polityka zwrot\u00f3w i refundacji - Jewels By Ares","isPartOf":{"@id":"https:\/\/jewelsbyares.com\/#website"},"datePublished":"2022-10-29T15:01:32+00:00","dateModified":"2026-06-03T09:24:29+00:00","breadcrumb":{"@id":"https:\/\/jewelsbyares.com\/returns-refunds-policy\/#breadcrumb"},"inLanguage":"pl-PL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/jewelsbyares.com\/returns-refunds-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/jewelsbyares.com\/returns-refunds-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Solid Gold Jewelry","item":"https:\/\/jewelsbyares.com\/"},{"@type":"ListItem","position":2,"name":"Returns &#038; Refunds policy"}]},{"@type":"WebSite","@id":"https:\/\/jewelsbyares.com\/#website","url":"https:\/\/jewelsbyares.com\/","name":"Jewels By Ares","description":"Autentyczna z\u0142ota bi\u017cuteria","publisher":{"@id":"https:\/\/jewelsbyares.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/jewelsbyares.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pl-PL"},{"@type":"Organization","@id":"https:\/\/jewelsbyares.com\/#organization","name":"Jewels By Ares","url":"https:\/\/jewelsbyares.com\/","logo":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/jewelsbyares.com\/#\/schema\/logo\/image\/","url":"https:\/\/jewelsbyares.com\/wp-content\/uploads\/2023\/08\/Untitled-design-2023-08-01T183835.567.png","contentUrl":"https:\/\/jewelsbyares.com\/wp-content\/uploads\/2023\/08\/Untitled-design-2023-08-01T183835.567.png","width":120,"height":40,"caption":"Jewels By Ares"},"image":{"@id":"https:\/\/jewelsbyares.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/Jewels-by-ARES\/100087400417623\/"]}]}},"_links":{"self":[{"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/pages\/19928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/comments?post=19928"}],"version-history":[{"count":58,"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/pages\/19928\/revisions"}],"predecessor-version":[{"id":29338,"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/pages\/19928\/revisions\/29338"}],"wp:attachment":[{"href":"https:\/\/jewelsbyares.com\/pl\/wp-json\/wp\/v2\/media?parent=19928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}