{"id":19928,"date":"2022-10-29T15:01:32","date_gmt":"2022-10-29T15:01:32","guid":{"rendered":"https:\/\/jewelsbyares.com\/?page_id=19928"},"modified":"2026-06-03T09:24:29","modified_gmt":"2026-06-03T09:24:29","slug":"returer-aterbetalningar-policy","status":"publish","type":"page","link":"https:\/\/jewelsbyares.com\/sv\/returns-refunds-policy\/","title":{"rendered":"Policy f\u00f6r returer och \u00e5terbetalningar"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"19928\" class=\"elementor elementor-19928\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11dc902a elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"11dc902a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e49e0d3\" data-id=\"e49e0d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0509f2 elementor-widget elementor-widget-text-editor\" data-id=\"e0509f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>\u00c5terbetalningar &amp; returer<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b669d2 elementor-widget elementor-widget-text-editor\" data-id=\"55b669d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Returpolicy<\/h2><p>Tack f\u00f6r att du handlar hos oss. Vi \u00e4r mycket stolta \u00f6ver kvaliteten p\u00e5 v\u00e5ra smycken. V\u00e4nligen l\u00e4s igenom v\u00e5r returpolicy noggrant innan du p\u00e5b\u00f6rjar en retur.<\/p><p>Denna policy g\u00e4ller f\u00f6r b\u00e5de defekta och icke-defekta returer, med f\u00f6rbeh\u00e5ll f\u00f6r de villkor som anges nedan.<\/p><h2>Avkastningsperiod<\/h2><p>Returer accepteras inom 14 dagar efter bekr\u00e4ftad leverans.<\/p><p>F\u00f6r att vara ber\u00e4ttigad:<\/p><ul><li><p>Varorna m\u00e5ste skickas tillbaka till oss inom detta 14-dagarsf\u00f6nster.<\/p><\/li><li><p>Returer som beg\u00e4rts eller skickats efter denna period kommer inte att accepteras.<\/p><\/li><li><p>Best\u00e4llningsvaror, specialtillverkade, personliga, graverade och sluts\u00e5lda varor \u00e4r inte ber\u00e4ttigade till retur, byte eller avbest\u00e4llning p\u00e5 grund av \u00e4ndrad \u00e5sikt, enligt vad som f\u00f6rklaras nedan.<\/p><\/li><\/ul><h2>Giltiga sk\u00e4l f\u00f6r \u00e5terl\u00e4mnande<\/h2><p>Returer accepteras endast i f\u00f6ljande fall:<\/p><ul><li><p>Varan kommer skadad eller defekt.<\/p><\/li><li><p>Den mottagna varan \u00e4r felaktig.<\/p><\/li><li><p>Kunden vill returnera varan p\u00e5 grund av \u00e4ndrad \u00e5sikt, med f\u00f6rbeh\u00e5ll f\u00f6r returvillkoren nedan och exklusive best\u00e4llningsvaror, specialanpassade, personliga, graverade, hygienbegr\u00e4nsade och sluts\u00e5lda varor.<\/p><\/li><\/ul><h2>\u00c4ndrade avkastningar<\/h2><p>Vi accepterar endast returer f\u00f6r \u00e4ndrade \u00f6nskem\u00e5l inom returperioden p\u00e5 14 dagar f\u00f6r ber\u00e4ttigade artiklar.<\/p><p>F\u00f6ljande artiklar \u00e4r inte ber\u00e4ttigade till retur, byte eller avbest\u00e4llning vid \u00e4ndrade planer n\u00e4r produktionen har startat:<\/p><ul><li><p>Best\u00e4llningsvaror<\/p><\/li><li><p>Anpassade artiklar<\/p><\/li><li><p>Personliga f\u00f6rem\u00e5l<\/p><\/li><li><p>Graverade smycken<\/p><\/li><li><p>Genomborrade \u00f6rh\u00e4ngen<\/p><\/li><li><p>Artiklar markerade som slutf\u00f6rs\u00e4ljning<\/p><\/li><\/ul><p>F\u00f6r att vara ber\u00e4ttigad till en sinnes\u00e4ndringsretur:<\/p><ul><li><p>Varan m\u00e5ste vara oanv\u00e4nd, oanv\u00e4nd och i perfekt skick f\u00f6r \u00e5terf\u00f6rs\u00e4ljning.<\/p><\/li><li><p>Alla originalf\u00f6rpackningar, etiketter och certifikat m\u00e5ste medf\u00f6lja.<\/p><\/li><li><p>Varorna m\u00e5ste vara f\u00f6rsedda med v\u00e5r etikett.<\/p><\/li><li><p>Kunden \u00e4r ansvarig f\u00f6r returfraktkostnaden.<\/p><\/li><li><p>Ursprungliga fraktkostnader \u00e5terbetalas inte.<\/p><\/li><\/ul><h2>Best\u00e4llningsvaror<\/h2><p>Vissa artiklar handtillverkas p\u00e5 best\u00e4llning baserat p\u00e5 de produktalternativ (variationer) som kunden har valt eller tillhandah\u00e5llit, inklusive:<\/p><ul><li><p>Alternativ f\u00f6r armbandsl\u00e4ngd<\/p><\/li><li><p>Alternativ f\u00f6r stenstorlek<\/p><\/li><li><p>F\u00e4rgalternativ f\u00f6r str\u00e4ngar<\/p><\/li><li><p>Eventuella andra anpassade produktalternativ (variationer) som kunden har valt<\/p><\/li><\/ul><p>Eftersom dessa produkter \u00e4r handgjorda specifikt f\u00f6r kunden \u00e4r alla best\u00e4llningsvaror slutf\u00f6rs\u00e4ljning och kan inte returneras, bytas eller annulleras n\u00e4r produktionen har p\u00e5b\u00f6rjats.<\/p><p>Kontrollera att alla valda alternativ (variationer) \u00e4r korrekta innan du g\u00f6r din best\u00e4llning, inklusive:<\/p><ul><li><p>Alternativ f\u00f6r armbandsl\u00e4ngd<\/p><\/li><li><p>Alternativ f\u00f6r stenstorlek<\/p><\/li><li><p>F\u00e4rgalternativ f\u00f6r str\u00e4ngar<\/p><\/li><li><p>Eventuella andra produktalternativ<\/p><\/li><\/ul><p>Vi ansvarar inte f\u00f6r felaktiga m\u00e5tt, stenstorlek, f\u00e4rg p\u00e5 str\u00e4ngen eller andra produktalternativ (variationer) som kunden har valt.<\/p><p>Denna policy p\u00e5verkar inte dina lagliga r\u00e4ttigheter om din vara anl\u00e4nder felaktig, skadad, felaktig eller inte enligt beskrivningen. Om det \u00e4r n\u00e5got problem med din best\u00e4llning, v\u00e4nligen kontakta oss p\u00e5 <a href=\"mailto:hello@jewelsbyares.com\">hello@jewelsbyares.com<\/a> s\u00e5 snart som m\u00f6jligt s\u00e5 att vi kan hj\u00e4lpa till.<\/p><h2>Villkor f\u00f6r \u00e5terl\u00e4mnande<\/h2><p>F\u00f6r att vara ber\u00e4ttigad till en retur m\u00e5ste alla f\u00f6ljande villkor vara uppfyllda:<\/p><ul><li><p>Smyckena m\u00e5ste vara oanv\u00e4nda och i originalskick och l\u00e4mpa sig f\u00f6r \u00e5terf\u00f6rs\u00e4ljning.<\/p><\/li><li><p>Alla originalf\u00f6rpackningar, certifikat, taggar och tillbeh\u00f6r m\u00e5ste ing\u00e5.<\/p><\/li><li><p>Varorna m\u00e5ste vara f\u00f6rsedda med v\u00e5r etikett.<\/p><\/li><li><p>Fraktkostnader \u00e5terbetalas inte.<\/p><\/li><li><p>Varan f\u00e5r inte vara best\u00e4llningsvara, specialtillverkad, personlig, graverad, hygienbegr\u00e4nsad eller m\u00e4rkt med Final Sale.<\/p><\/li><\/ul><p>Av hygien- och s\u00e4kerhetssk\u00e4l kan piercade \u00f6rh\u00e4ngen, inklusive stift\u00f6rh\u00e4ngen och creoler, inte returneras eller bytas ut.<\/p><p>Vi erbjuder inte direkta utbyten. Om returerna godk\u00e4nns \u00e5terbetalas de enligt alternativen nedan.<\/p><h2>Fast avgift f\u00f6r returhantering<\/h2><p>Eftersom vi erbjuder fri utg\u00e5ende frakt, vilket \u00e4r en kostnad som t\u00e4cks av oss, och eftersom returnerade varor kan resultera i skadad eller oanv\u00e4ndbar f\u00f6rpackning, debiteras alla godk\u00e4nda returer en fast returhanteringsavgift p\u00e5 15 euro.<\/p><p>Denna avgift g\u00e4ller f\u00f6r:<\/p><ul><li><p>Avkastning p\u00e5 grund av \u00e4ndrad uppfattning<\/p><\/li><li><p>Avvisade f\u00f6rs\u00e4ndelser d\u00e4r orsaken till returen inte beror p\u00e5 ett fel fr\u00e5n v\u00e5r sida<\/p><\/li><li><p>Avvisade f\u00f6rs\u00e4ndelser d\u00e4r det inte har bekr\u00e4ftats att varan \u00e4r defekt<\/p><\/li><\/ul><p>Returhanteringsavgiften dras av fr\u00e5n \u00e5terbetalningsbeloppet innan \u00e5terbetalningen g\u00f6rs.<\/p><p>Denna avgift \u00e4r fast och hj\u00e4lper till att t\u00e4cka:<\/p><ul><li><p>Ursprunglig fraktkostnad<\/p><\/li><li><p>Hantering av returer<\/p><\/li><li><p>Inspektion<\/p><\/li><li><p>F\u00f6rpackningsf\u00f6rlust<\/p><\/li><\/ul><h2>Alternativ f\u00f6r \u00e5terbetalning<\/h2><p>\u00c5terbetalningar f\u00f6r \u00e5ngerreturer kan bli f\u00f6rem\u00e5l f\u00f6r en \u00e5terfyllnads- eller hanteringsbed\u00f6mning om artiklarna inte uppfyller alla returvillkor.<\/p><h3>1. \u00c5terbetalning till presentkort<\/h3><ul><li><p>Utf\u00e4rdas inom 2-3 arbetsdagar efter att returen har mottagits och godk\u00e4nts<\/p><\/li><li><p>Inkluderar 10% bonusv\u00e4rde<\/p><\/li><li><p>Giltig i 12 m\u00e5nader<\/p><\/li><li><p>Levereras via e-post<\/p><\/li><\/ul><h3>2. \u00c5terbetalning till ursprunglig betalningsmetod<\/h3><ul><li><p>Behandlas inom 7-10 arbetsdagar efter godk\u00e4nnande<\/p><\/li><li><p>Det kan ta upp till 3 dagar extra f\u00f6r bankerna att \u00e5terspegla \u00e5terbetalningen<\/p><\/li><li><p>Du kommer att f\u00e5 en e-postbekr\u00e4ftelse n\u00e4r den har utf\u00e4rdats<\/p><\/li><\/ul><h2>Skadade eller defekta f\u00f6rem\u00e5l<\/h2><p>Om dina smycken anl\u00e4nder skadade eller defekta m\u00e5ste du kontakta oss s\u00e5 snart som m\u00f6jligt efter leveransen med tydliga bevis, till exempel foton.<\/p><p>Vi kommer att granska \u00e4rendet och erbjuda en l\u00e4mplig l\u00f6sning i enlighet med denna policy. V\u00e5rt team kommer att avg\u00f6ra om en ers\u00e4ttning, reparation, \u00e5terbetalning eller annan l\u00f6sning \u00e4r l\u00e4mplig.<\/p><p>Best\u00e4llningsvaror, specialtillverkade, personliga, graverade, hygienbegr\u00e4nsade och sluts\u00e5lda varor omfattas fortfarande av f\u00f6rs\u00e4kringen om de anl\u00e4nder:<\/p><ul><li><p>Felaktig<\/p><\/li><li><p>Skadad<\/p><\/li><li><p>Felaktig<\/p><\/li><li><p>Inte som beskrivet<\/p><\/li><\/ul><h2>Leveransf\u00f6rseningar<\/h2><p>Observera att leveransf\u00f6rseningar som orsakas av transport\u00f6rer ligger utanf\u00f6r v\u00e5r kontroll.<\/p><p>Vi utf\u00e4rdar inte \u00e5terbetalningar eller avbokningar p\u00e5 grund av sen leverans, eftersom transittider inte kan garanteras n\u00e4r en order har skickats.<\/p><h2>Misslyckad leverans och nekade f\u00f6rs\u00e4ndelser<\/h2><p>Om en kund anger en felaktig eller ofullst\u00e4ndig leveransadress och paketet returneras till oss p\u00e5 grund av misslyckad leverans f\u00f6rbeh\u00e5ller vi oss r\u00e4tten att ta ut en avgift p\u00e5 15 euro f\u00f6r att skicka ordern igen.<\/p><p>Om en kund v\u00e4grar att leverera en best\u00e4llning av sk\u00e4l som inte kan h\u00e4nf\u00f6ras till oss, kommer f\u00f6rs\u00e4ndelsen att behandlas som en retur endast om varan \u00e4r ber\u00e4ttigad till retur enligt denna policy. I s\u00e5dana fall kommer en leveransavgift p\u00e5 15 euro att dras av fr\u00e5n \u00e5terbetalningen eller debiteras f\u00f6re eventuell omleverans.<\/p><p>Om en best\u00e4lld, anpassad, personaliserad, graverad, hygienbegr\u00e4nsad eller sluts\u00e5ld vara nekas eller returneras till oss p\u00e5 grund av kundv\u00e4gran, felaktig adress eller misslyckad leverans som inte orsakats av oss, kommer best\u00e4llningen inte att vara ber\u00e4ttigad till en \u00e5terbetalning f\u00f6r sinnes\u00e4ndring.<\/p><h2>Leveransadress Ansvar<\/h2><p>Kunden ansvarar f\u00f6r att all leveransinformation som anges i kassan \u00e4r korrekt och fullst\u00e4ndig.<\/p><p>Vi ansvarar inte f\u00f6r leveransproblem, f\u00f6rseningar, f\u00f6rluster eller misslyckade leveranser till f\u00f6ljd av:<\/p><ul><li><p>Felaktig adressinformation som l\u00e4mnats av kunden<\/p><\/li><li><p>Ofullst\u00e4ndiga adressuppgifter som l\u00e4mnats av kunden<\/p><\/li><li><p>Saknad adressinformation som l\u00e4mnats av kunden<\/p><\/li><\/ul><p>V\u00e5ra fraktetiketter genereras automatiskt baserat p\u00e5 den information som anges i kassan, och vi kan inte manuellt verifiera att varje adress \u00e4r korrekt eller fullst\u00e4ndig.<\/p><h2>Artiklar som inte g\u00e5r att returnera<\/h2><p>F\u00f6ljande artiklar \u00e4r inte ber\u00e4ttigade till retur, byte eller \u00e5terbetalning f\u00f6r \u00e4ndrad \u00e5sikt:<\/p><ul><li><p>Best\u00e4llningsvaror, inklusive armband som \u00e4r handgjorda till den armbandsl\u00e4ngd, handledsstorlek, stenstorlek, str\u00e4ngf\u00e4rg eller andra produktalternativ som kunden har valt<\/p><\/li><li><p>Specialtillverkade eller graverade smycken<\/p><\/li><li><p>Personliga smycken<\/p><\/li><li><p>Piercade \u00f6rh\u00e4ngen, inklusive stift\u00f6rh\u00e4ngen och creoler, av hygieniska sk\u00e4l<\/p><\/li><li><p>Artiklar markerade som slutf\u00f6rs\u00e4ljning<\/p><\/li><li><p>Varor som returneras efter 14 dagars returperiod<\/p><\/li><li><p>Artiklar utan originaletiketter eller originalf\u00f6rpackning<\/p><\/li><li><p>Artiklar som visar tecken p\u00e5 slitage, skada eller \u00e4ndring som inte rapporterats f\u00f6re retur<\/p><\/li><\/ul><p>Returer som inte uppfyller dessa kriterier kommer att avvisas och inte \u00e5terbetalas.<\/p><p>Detta p\u00e5verkar inte dina lagliga r\u00e4ttigheter om en vara anl\u00e4nder felaktig, skadad, felaktig eller inte enligt beskrivningen.<\/p><h2>Kostnader f\u00f6r avkastning<\/h2><p>Fraktkostnader f\u00f6r retur och relaterade avgifter hanteras enligt f\u00f6ljande:<\/p><ul><li><p>Fraktkostnader f\u00f6r retur \u00e4r kundens ansvar.<\/p><\/li><li><p>Tullar, importskatter och returrelaterade avgifter \u00e5terbetalas inte.<\/p><\/li><li><p>Bevis p\u00e5 avs\u00e4ndning och giltigt sp\u00e5rningsnummer kr\u00e4vs.<\/p><\/li><li><p>Vi ansvarar inte f\u00f6r f\u00f6rlorade eller f\u00f6rsenade returf\u00f6rs\u00e4ndelser.<\/p><\/li><\/ul><h2>Bearbetningstider<\/h2><p>Returer behandlas inom 10 arbetsdagar fr\u00e5n det att varan anl\u00e4nt till v\u00e5rt lager.<\/p><p>Du kommer att meddelas n\u00e4r din \u00e5terbetalning eller ditt presentkort har utf\u00e4rdats.<\/p><h2>Kontakta oss<\/h2><p>F\u00f6r returf\u00f6rfr\u00e5gningar eller hj\u00e4lp, v\u00e4nligen kontakta oss p\u00e5:<\/p><p><a href=\"mailto:hello@jewelsbyares.com\">hello@jewelsbyares.com<\/a><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-944c7c0 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"944c7c0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1626a31\" data-id=\"1626a31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for delivery issues, delays, losses, or unsuccessful deliveries resulting from: Incorrect address information submitted by the customer Incomplete address information submitted by the customer Missing address information submitted by the customer Our shipping labels are generated automatically based on the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19928","page","type-page","status-publish","hentry","post-no-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Refunds policy - Jewels By Ares<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jewelsbyares.com\/sv\/returer-aterbetalningar-policy\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; Refunds policy - Jewels By Ares\" \/>\n<meta property=\"og:description\" content=\"Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for delivery issues, delays, losses, or unsuccessful deliveries resulting from: Incorrect address information submitted by the customer Incomplete address information submitted by the customer Missing address information submitted by the customer Our shipping labels are generated automatically based on the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jewelsbyares.com\/sv\/returer-aterbetalningar-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Jewels By Ares\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Jewels-by-ARES\/100087400417623\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-03T09:24:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\",\"name\":\"Returns & Refunds policy - Jewels By Ares\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#website\"},\"datePublished\":\"2022-10-29T15:01:32+00:00\",\"dateModified\":\"2026-06-03T09:24:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/#breadcrumb\"},\"inLanguage\":\"sv-SE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/returns-refunds-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Solid Gold Jewelry\",\"item\":\"https:\\\/\\\/jewelsbyares.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns &#038; Refunds policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#website\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/\",\"name\":\"Jewels By Ares\",\"description\":\"Solid Gold Jewelry\",\"publisher\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/jewelsbyares.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"sv-SE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#organization\",\"name\":\"Jewels By Ares\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/jewelsbyares.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Untitled-design-2023-08-01T183835.567.png\",\"contentUrl\":\"https:\\\/\\\/jewelsbyares.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Untitled-design-2023-08-01T183835.567.png\",\"width\":120,\"height\":40,\"caption\":\"Jewels By Ares\"},\"image\":{\"@id\":\"https:\\\/\\\/jewelsbyares.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/Jewels-by-ARES\\\/100087400417623\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Policy f\u00f6r returer och \u00e5terbetalningar - Jewels By Ares","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jewelsbyares.com\/sv\/returer-aterbetalningar-policy\/","og_locale":"sv_SE","og_type":"article","og_title":"Returns & Refunds policy - Jewels By Ares","og_description":"Refunds &amp; Returns Return Policy Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return. This policy applies to both defective and non-defective returns, subject to the conditions outlined below. Return Period Returns are accepted within 14 days of confirmed delivery. To be eligible: Items must be shipped back to us within this 14-day window. Returns requested or shipped after this period will not be accepted. Made-to-order, custom, personalised, engraved, and final sale items are not eligible for return, exchange, or cancellation for change of mind, as explained below. Valid Reasons for Return Returns are only accepted in the following cases: The item arrives damaged or defective. The item received is incorrect. The customer wishes to return the item due to change of mind, subject to the return conditions below and excluding made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items. Change of Mind Returns We accept returns for change-of-mind requests within the 14-day return period only for eligible items. The following items are not eligible for change-of-mind returns, exchanges, or cancellations once production has started: Made-to-order items Custom items Personalised items Engraved jewelry Pierced earrings Items marked Final Sale To be eligible for a change-of-mind return: The item must be unworn, unused, and in perfect resale condition. All original packaging, tags, and certificates must be included. Items must have our label attached. The customer is responsible for return shipping costs. Original shipping fees are non-refundable. Made-to-Order Items Certain items are handmade to order based on the product options (variations) selected or provided by the customer, including: Bracelet length options Stone size options String color options Any other custom product options (variations) selected by the customer Because these items are handmade specifically for the customer, all made-to-order purchases are final sale and cannot be returned, exchanged, or cancelled once production has started. Please make sure all selected options (variations) are correct before placing your order, including: Bracelet length options Stone size options String color options Any other product options We are not responsible for incorrect measurements, stone size, string color, or other product options (variations) chosen by the customer. This policy does not affect your legal rights if your item arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us at hello@jewelsbyares.com as soon as possible so we can help. Return Conditions To be eligible for a return, all of the following conditions must be met: Jewelry must be unworn, unused, and in original condition, suitable for resale. All original packaging, certificates, tags, and accessories must be included. Items must have our label attached. Shipping fees are non-refundable. The item must not be made-to-order, custom, personalised, engraved, hygiene-restricted, or marked Final Sale. For hygiene and safety reasons, pierced earrings, including studs and hoops, cannot be returned or exchanged. We do not offer direct exchanges. If approved, returns are refunded according to the options below. Fixed Return Handling Fee Because we offer free outbound shipping, which is a cost covered by us, and because returned items may result in damaged or unusable packaging, all approved returns are subject to a fixed return handling fee of \u20ac15. This fee applies to: Change-of-mind returns Refused shipments where the reason for return is not due to an error on our part Refused shipments where the item is not confirmed to be defective The return handling fee will be deducted from the refund amount before the refund is issued. This fee is fixed and helps cover: Original shipping cost Return handling Inspection Packaging loss Refund Options Refunds for change-of-mind returns may be subject to a restocking or handling assessment if items do not meet all return conditions. 1. Refund to Gift Card Issued within 2\u20133 business days after the return is received and approved Includes 10% bonus value Valid for 12 months Delivered via email 2. Refund to Original Payment Method Processed within 7\u201310 business days after approval Banks may take up to 3 additional days to reflect the refund You will receive an email confirmation once issued Damaged or Defective Items If your jewelry arrives damaged or defective, you must contact us as soon as possible after delivery with clear evidence, such as photos. We will review the case and offer an appropriate resolution in line with this policy. Our team will determine whether a replacement, repair, refund, or other resolution is appropriate. Made-to-order, custom, personalised, engraved, hygiene-restricted, and final sale items remain covered if they arrive: Faulty Damaged Incorrect Not as described Delivery Delays Please note that delivery delays caused by shipping carriers are beyond our control. We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched. Failed Delivery &amp; Refused Shipments If a customer provides an incorrect or incomplete shipping address and the package is returned to us due to unsuccessful delivery, we reserve the right to charge a reshipment fee of \u20ac15 to send the order again. If a customer refuses delivery of an order for reasons not attributable to us, the shipment will be treated as a return only if the item is eligible for return under this policy. In such cases, a \u20ac15 delivery fee will be deducted from the refund or charged prior to any reshipment. If a made-to-order, custom, personalised, engraved, hygiene-restricted, or final sale item is refused or returned to us due to customer refusal, incorrect address, or failed delivery not caused by us, the order will not be eligible for a change-of-mind refund. Delivery Address Responsibility Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. 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