Return Policy

Thank you for shopping with us. We take great pride in the quality of our jewelry. Please review our return policy carefully before initiating a return.

Return Period

Returns are accepted within 14 days of confirmed delivery. Items must be shipped back to us within this 14-day window to be eligible for a return.
Returns requested or shipped after this period will not be accepted.

Valid Reasons for Return

Returns are only accepted in the following cases:

• The item arrives damaged or defective

• The item received is incorrect

We do not accept returns based on personal preference, change of mind, or other discretionary reasons.

Return Conditions

To be eligible for a return, all of the following conditions must be met:

• Jewelry must be unworn, unused, and in original condition, suitable for resale

• All original packaging, certificates, tags, and accessories must be included

• Items must have our label attached

• Shipping fees are non-refundable

For hygiene and safety reasons, pierced earrings (including studs and hoops) cannot be returned or exchanged.

We do not offer direct exchanges. If approved, returns are refunded according to the options below.

Refund Options

1. Refund to Gift Card (Fastest Option)

• Issued within 2–3 business days after the return is received and approved

• Includes 10% bonus value

• Valid for 12 months and delivered via email

2. Refund to Original Payment Method

• Processed within 7–10 business days after approval

• Banks may take up to 3 additional days to reflect the refund

• You will receive an email confirmation once issued

Damaged or Defective Items

If your jewelry arrives damaged or defective, you must contact us immediately upon delivery. Requests submitted outside the return period or without clear evidence may be denied. Our team will determine whether a replacement or refund is appropriate.

Delivery Delays

Please note that delivery delays caused by shipping carriers are beyond our control.
We do not issue refunds or cancellations due to late delivery, as transit times are not guaranteed once an order has been dispatched.

Non-Returnable Items

The following items are not eligible for return or refund:

• Pierced earrings (hygiene regulations)

• Custom or engraved jewelry

• Items marked Final Sale

• Items returned after the 14-day return period

• Items without original labels or packaging

• Items showing signs of wear, damage, or alteration not reported prior to return

Returns that do not meet these criteria will be rejected and not refunded.

Return Costs

• Return shipping costs are the customer’s responsibility

• Customs duties, import taxes, and return-related fees are non-refundable

• Proof of shipment and a valid tracking number are required

• We are not responsible for lost or delayed return shipments

Processing Times

• Returns are processed within 10 working days of arrival at our warehouse

• You will be notified once your refund or gift card has been issued

Contact Us

For return inquiries or assistance, please contact us at
hello@jewelsbyares.com